Customer Service Adviser - Arminghall (MM) Norfolk

Mattressman; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in sleep solutions is seeking a Customer Service Advisor to join their dynamic team in Norwich. The role involves handling customer inquiries, processing orders, and providing exceptional service in a fast-paced environment. Employees enjoy a supportive workplace with opportunities for growth and various benefits.

Benefits

Simply Health cashback scheme after completion of probation

Enhanced annual leave allowance

Values Champion scheme with monetary reward

Funded team social events

Staff and friends & family discounts

Staff canteen, breakout room, and games room

Qualifications

• Extensive experience in customer service or call centre roles.
• Strong, committed work ethic with a positive attitude.
• Ability to lead by example with outstanding customer care skills.

Responsibilities

• Handle customer inquiries via phone, email, and instant chat.
• Efficiently manage customer orders using our bespoke online system.
• Liaise with suppliers and manufacturers to resolve customer issues.

Skills

Communication Skills

Problem-Solving

Resilience

Technical Skills

Work Ethic

Flexibility

Job description

Description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day presents new challenges and opportunities to shine? If so, Mattressman wants you to join our dynamic customer service team!

Who We Are

At Mattressman, we’re dedicated to providing our customers with the best sleep solutions. We pride ourselves on our outstanding customer service and our commitment to making a positive impact in the lives of our customers. As part of the Mattressman workforce, you’ll be joining a team that values collaboration, innovation, and excellence.

The Role

As a Customer Service Advisor, you will:

1. Be the First Point of Contact: Handle customer inquiries via phone, email, and instant chat.
2. Process Orders: Efficiently manage customer orders using our bespoke online system.
3. Communicate Effectively: Liaise with suppliers, manufacturers, and couriers to resolve customer issues.
4. Problem-Solve: Support customer service inquiries, generate solutions, and escalate issues when necessary.
5. Multitask: Manage a variety of tasks in a busy office environment while maintaining a high level of customer service.
6. Collaborate: Work flexibly within the department and across the wider Mattressman team.
7. Stay Informed: Keep up-to-date with retail trends and competitors, and understand Customer Service KPIs.

Person Specification

• Communication Skills: Excellent communication and interpersonal skills.
• Experience: Extensive experience in customer service or call centre roles.
• Resilience: Ability to work under pressure and handle difficult situations.
• Technical Skills: Adequate computer and literacy skills.
• Work Ethic: Strong, committed work ethic with a positive attitude.
• Leadership: Ability to lead by example with outstanding customer care skills.
• Flexibility: Reliable and adaptable to change.

Why Work for Mattressman?

At Mattressman, we pride ourselves on fostering a supportive and inclusive workplace where everyone can thrive. As part of our customer service team, you will be given opportunities for personal and professional growth, along with the chance to make a meaningful impact in your role.

Company Benefits

• Simply Health cashback scheme after completion of probation
• Enhanced annual leave allowance
• Values Champion scheme with monetary reward
• Funded team social events
• Staff and friends & family discounts
• Staff canteen, breakout room, and games room