Customer Service Adviser

Foxtons Estate Agents; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Weekly incentives

Quarterly bonuses

Comprehensive training

Great career opportunities

Vibrant company culture and socials

Diversity and inclusion networks

Paid volunteer day

Well-being package and counselling

Job summary

Foxtons Estate Agents in London is seeking a Customer Service Adviser to be the first point of contact for enquiries by phone, email and our chat feature. You will help applicants begin their property search and handle press enquiries, while greeting visitors at headquarters.

The right candidate will have an outgoing personality, a great telephone manner, and excellent written and verbal communication skills. You’ll need strong attention to detail and a readiness to learn.

Qualifications

• Outgoing personality and great telephone manner.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Willingness to learn.

Responsibilities

• Be the first point of contact for enquiries via telephone, email and chat.
• Greet visitors at Foxtons headquarters.
• Handle email enquiries and press enquiries.
• Help applicants start their property search.

Skills

Telephone etiquette

Written communication

Verbal communication

Attention to detail

Willingness to learn

Job description

About The Role

As a Customer Service Adviser you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our Chat feature. This is a varied role dealing with a wide range of people - no two days are the same! You’ll be exposed to all aspects of the business and offering an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other parts of the day, you will be greeting visitors coming to our headquarters and dealing with email enquiries.

About You

Our Customer Service Advisers are often the very first impression that our customers have of our brand, so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn.

We offer

• £26,600 per annum
• Weekly incentives, quarterly cash bonuses, and other fun team competitions
• Comprehensive, ongoing training programme
• Great career opportunities
• Exposure to diverse aspects of the business
• Vibrant company culture including paid-for social events
• Diversity and inclusion networks
• One paid work day a year to volunteer for a charity of your choice
• Well-being package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform, and subsidised gym membership
• Enhanced parental policies, including generous shared parental leave
• Subsidisedstaff café and bar

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of your choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level