Customer Service Administrator (Preston)

Global Ardour Recycling; Preston; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Enhanced annual leave

Health Cash Plan

Training and development opportunities

Employee recognition schemes

Employee Assistance Programme

Job summary

Global Ardour Recycling is seeking an experienced Customer Service Administrator to join our Preston-based Scrap Car Network team. The role combines customer service, administration and coordinating vehicle collections to ensure a professional, efficient service for Scrap Car Network and RAW2K customers.

You will handle a high volume of calls and emails, update data across multiple systems, and book collections, while maintaining accuracy, following call standards and timescales.

Qualifications

• Experience in administration and customer service is required.
• Excellent telephone manner and professional communication.
• Ability to manage multiple priorities and stay accurate under pressure.

Responsibilities

• Provide excellent customer service via telephone and email.
• Handle a high volume of inbound calls and respond promptly.
• Make outbound calls to follow up on leads and bookings.
• Book and rearrange vehicle collections considering driver availability and costs.
• Resolve customer complaints at first contact where possible.
• Escalate complex issues to the appropriate person.
• Update customer and collection information across systems.
• Ensure emails and correspondence are actioned within timescales.

Skills

Customer service

Telephone communication

Verbal communication

Written communication

Time management

Organisational skills

System navigation

Education

maths and english qualifications

Tools

CRM software

Job description

Role: Customer Service Administrator:

Location:Longridge Road, Preston

Hours:42.75 hours per week, Monday to FridaySalary:

Salary: Earning potential from £28,254.33 per annum

The Business

Global Ardour Recycling is a family-run business committed to sustainability, integrity, innovation and supporting the communities in which we operate.

Our people are at the heart of everything we do, and we strive to create a supportive and inclusive workplace where everyone feels valued. We are proud of our longstanding partnership with Onward Lives Charity, which reflects our shared passion for creating positive social and environmental change.

This partnership goes beyond financial support and influences how we operate each day, from reducing waste to improving employability opportunities and supporting individuals with their reintegration into society.

The Role

We are looking for an experienced Customer Service Administrator to join our busy Scrap Car Network team based in Preston.

This is a varied, fast-paced role involving customer service, administration, sales calls and the coordination of vehicle collections. You will act as a key point of contact for Scrap Car Network and RAW2K customers, supporting them throughout the collection process and ensuring they receive a professional and efficient service.

Key Responsibilities

• Provide excellent customer service to Scrap Car Network and RAW2K customers by telephone and email.
• Handle a high volume of inbound calls, answering customer questions and resolving enquiries promptly.
• Make outbound calls to follow up on customer leads and convert enquiries into confirmed bookings.
• Book and rearrange vehicle collections, taking into account customer requirements, driver availability, travel distances and cost efficiency.
• Resolve customer complaints at the first point of contact wherever possible.
• Escalate any complex or unresolved issues promptly to the appropriate person.
• Build and maintain positive working relationships with customers, drivers and colleagues.
• Accurately update customer and collection information across multiple systems.
• Ensure all emails and customer correspondence are actioned within the required timescales.
• Identify recurring customer issues and suggest improvements to help reduce repeat calls.
• Maintain and provide relevant KPI information when required.
• Follow agreed call standards, company procedures and service expectations.
• Complete all allocated work accurately and within the timescales provided.

The Ideal Candidate

We are looking for an experienced administrator with strong customer service skills who is comfortable managing a high volume of work and conflicting priorities.

You will have:

• Previous administration and customer service experience.
• An excellent and professional telephone manner.
• Strong verbal and written communication skills.
• Confidence making both inbound and outbound calls.
• Excellent attention to detail and a high level of accuracy.
• Strong organisational and time-management skills.
• The ability to use and confidently navigate multiple computer systems.
• A good understanding of customer requirements.
• The ability to remain calm and professional when working under pressure.
• A flexible, reliable and punctual approach to work.A positive attitude towards the company and wider team.
• Qualifications in Maths and English, or equivalent.

Benefits

• Free on-site parking.
• Enhanced annual leave.
• Health Cash Plan.
• Training and development opportunities.
• Employee recognition schemes.
• Employee Assistance Programme.

Global Ardour Recycling is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of race, sex, disability, religion or belief, sexual orientation or age.

The health, safety and wellbeing of our employees are a priority. As such, all roles are subject to pre-employment and ongoing drug and alcohol testing.