Customer Service Administrator – 6405

First Base Employment; Bridgwater; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Customer Service Administrator to join their fast-paced operations team. The ideal candidate will have a background in customer service, strong communication skills, and the ability to thrive in a team environment. This role offers opportunities for career progression, flexible working, and a supportive team culture.

Benefits

Flexible working

On-the-job training and development

Supportive and collaborative team culture

Career progression opportunities

Company pension

Qualifications

• Minimum 2 years' experience in a similar customer service role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Process customer enquiries, quotations, and purchase orders.
• Respond promptly to emails and calls, providing updates and order acknowledgements.
• Maintain positive customer relationships and provide high-quality service.

Skills

Communication

Organisational Skills

Problem Solving

Tools

Microsoft Office

Job description

Customer Service Administrator –6405
Location: Bridgwater
Hours: Monday to Friday, 8:30am – 5:00pm
Salary: £26,000 – £27,000 per annum (DOE)

A fantastic opportunity has become available for an organised and proactive Customer Service Administrator to join a fast-paced operations team within a well-established manufacturing environment.

This position is perfect for someone with a background in customer service who enjoys variety, thrives in a team setting, and is looking to develop their career in a dynamic and supportive workplace.

Key Responsibilities of a Customer Service Administrator:

• Process customer enquiries, quotations, and purchase orders

• Respond promptly to emails and calls, providing updates and order acknowledgements

• Coordinate with planning, production, purchasing, and technical departments to ensure smooth order progression

• Maintain positive customer relationships and provide high-quality service

• Support internal teams with scheduling and production planning tasks

• Follow up on quotes and assist with general office duties

• Provide cover and support for planning and purchasing functions when needed

• Contribute to ongoing improvements in processes and procedures

Key Skills of a Customer Service Administrator:

• Minimum 2 years' experience in a similar customer service role

• Strong verbal and written communication skills

• Proficient in Microsoft Office, particularly Outlook and Excel

• Highly organised and able to manage multiple tasks at once

• Confident problem solver with a proactive attitude

• Comfortable working independently and as part of a small team

Benefits:

• Flexible working (including occasional home working)

• On-the-job training and development

• Supportive and collaborative team culture

• Career progression opportunities

• Company pension and full-time contract

• Occasional UK travel (approx. once per month)

To be considered for this role, please email your CV to [e-mail] or call Katie on 01453 755330.

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First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial and Engineering sectors.