Customer Service Administrator

Equals One; Wallasey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Administrator based in Wallasey. In this role, you will be part of a dedicated team delivering high-quality customer service and managing administrative tasks efficiently. Your responsibilities include handling phone queries, maintaining accurate records, and fostering strong relationships with clients and the wheelchair service team.

Benefits

25 days annual holiday entitlement

Qualifications

• Good verbal and written communication skills are essential.
• Experience with invoicing and accounts is preferred.
• Previous work in a service provider environment is advantageous.

Responsibilities

• Answering the telephone and recording necessary information.
• Updating records for wheelchair services and managing job cards.
• Liaising between departments to ensure effective communication and service.

Skills

Communication

Invoicing

Accounts procedures

Service provider experience

Self-motivation

Job description

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Job Reference:

3577e3490af5

Job Views:

4

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Customer Service Administrator

Salary: £12.27 per hour plus 25 days annual holiday entitlement

Permanent, Full Time - 40 hours per week

Based at Wallasey CH44 7HX

Job purpose:

As part of a team, support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

Key responsibilities:

• Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
• Develop strong relationships with the wheelchair service team.
• Update computer records for reconditioned and new wheelchairs.
• Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
• Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
• Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
• Ensure workloads are managed effectively and all daily tasks are completed.
• Maintain a professional customer service attitude when dealing with all service users and other agencies.
• Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.

Skills and Qualifications

• Good communication, verbal and written
• Experience of invoicing and accounts procedures
• Experience of working within a service provider industry
• Flexible approach to working conditions and working environment change
• Self-motivated and enthusiastic worker

Confidentiality

During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Other

This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.

Service user/other agency/public engagement and involvement:

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.