Customer Service Administrator

Dawsongroup; Sutton-in-Ashfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Leave entitlement: 24 days + birthday

Bank holidays

Life assurance

Funded training and progression

Cycle to work

Job summary

Dawsongroup TCS in Sutton-in-Ashfield is seeking a Customer Service Administrator - Refrigeration to be a key contact for customers with assets on hire, handling calls and emails, providing updates and coordinating service visits.

You will work with a collaborative team, maintain accurate records, learn new systems, and develop your customer service and administration skills with funded training and progression opportunities.

Qualifications

• Experience in customer service or administration roles.
• Confident and professional communication by telephone and email.
• Organised with ability to manage multiple enquiries and keep records accurate.
• Good IT skills and willingness to learn new systems (AS400 experience helpful but not essential).
• Experience in service, maintenance, hire, refrigeration, fleet or field-based teams is useful.

Responsibilities

• Handle incoming customer calls and emails, gathering the right information and providing a professional, helpful and timely response.
• Keep customers updated on service visits, engineer attendance, breakdowns, outstanding actions and any changes that affect them.
• Support Service Controllers with planned servicing, breakdown administration, engineer coordination and follow-up actions.
• Accurately maintain customer, asset and service information on our systems, including updating records following completed engineer work.
• Work with customers, engineers, subcontractors and Operations colleagues to help enquiries reach the right resolution.

Skills

Customer service

Administration

Communication

Organization

IT literacy

Tools

AS400

Job description

About This Role

Are you a Customer Service Administrator, Service Administrator or experienced customer service professional looking for a role where great communication and organisation really matter? As our Customer Service Administrator - Refrigeration at Dawsongroup TCS in Sutton in Ashfield, you will be a key point of contact for customers with assets on hire, keeping them informed and helping our service operation run smoothly.

• Handle incoming customer calls and emails, gathering the right information and providing a professional, helpful and timely response.
• Keep customers updated on service visits, engineer attendance, breakdowns, outstanding actions and any changes that affect them.
• Support Service Controllers with planned servicing, breakdown administration, engineer coordination and follow-up actions.
• Accurately maintain customer, asset and service information on our systems, including updating records following completed engineer work.
• Work with customers, engineers, subcontractors and Operations colleagues to help enquiries reach the right resolution.

About You

Customer service and administration experience are important for this role, but you do not need to arrive with refrigeration knowledge or experience using our specific systems. Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

• You have previous experience in customer service, customer administration, service administration or a similar customer-facing role.
• You communicate confidently and professionally by telephone and email, particularly when customers need clear updates.
• You are organised and comfortable managing several enquiries and priorities while keeping accurate records.
• You have good IT skills and are willing to learn new systems, so previous AS400 experience is helpful but not essential.
• Experience around service, maintenance, engineering, hire, refrigeration, fleet or field-based teams would be useful, but we are interested in transferable skills too.

About Us

Dawsongroup TCS provides temperature-controlled solutions to customers across sectors including food manufacturing and pharmaceuticals, combining specialist assets with a strong focus on technical innovation and customer service. As part of Dawsongroup, we are focused on Smarter Asset Strategy, helping customers build greater resilience and agility while creating rewarding careers for our people.

• Dawsongroup has more than 50 years of experience in asset rental, with a wider business history dating back to 1935.
• We believe in solving customers' challenges, working with integrity and taking ownership of our actions.
• Our culture encourages people to Grow Together, Work Smarter, Think Bigger and Re-imagine Tomorrow.
• You will join a collaborative TCS team where Customer Service, Service Controllers, engineers and Operations work closely together to deliver for our customers.

About Your Future

This is an opportunity to develop your customer service and operational knowledge within a specialist business where you can learn from experienced colleagues and build a longer-term career. Alongside support and funded training, Dawsongroup offers progression pathways and a benefits package designed to recognise the contribution our people make.

• 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
• 2x life assurance scheme and long-term incentives.
• Funded training and internal progression pathways, both nationally and worldwide.
• Cycle to work schemes, plus wellbeing and mental health support.
• Seasonal gifts and opportunities to continue developing your skills and career within Dawsongroup.

Not sure you meet every point? We are looking for strong customer service, communication and administration capability, so do not let a lack of refrigeration or technical experience stop you from applying. If you want to build your career with an asset rental business where the customer experience matters and your potential can grow, we would love to hear from you. People are our greatest asset, and we are ready to invest in yours.

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