Customer Service Administrator

Randstad Staffing; Staines-upon-Thames; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Private health insurance

Company pension

Death in service insurance

Discretionary bonus

Job summary

Randstad Staffing in the United Kingdom is hiring a Customer Service Executive to support international customers, manage the order-to-cash process, and ensure orders are processed and delivered on time. You will be the main contact for a defined customer portfolio, coordinating with Sales, Supply Chain and Finance, handling complaints, rebates, and continuous OTC improvements.

The role is permanent with hybrid work (3 days in the office, 2 from home) and a benefits package including private

Qualifications

• Professional experience in a B2B or international customers services role within the chemical industry or similar.
• Fluent in English (written and spoken). Additional languages advantageous.
• Experience in processing customer orders from policy to delivery.
• Strong communication, customer-focused mindset.
• Multitasking in a dynamic environment.
• Proactive problem solving with analytical mindset.

Responsibilities

• Manage the entire order to cash process with operational excellence.
• Serve as the main contact for an assigned customer portfolio.
• Process customer orders and track to delivery.
• Monitor open orders and address disruptions.
• Maintain documentation and compliance for export orders.
• Develop relationships with customers and internal teams.

Skills

Critical thinking

Education

High School

Job description

Are you passionate about supporting international customers? Do you excel in delivering outstanding service to both new and existing clients? Are you a strong communicator with excellent organisational skills? If you're ready to get stuck in, work hard, enjoy the journey, and make a real difference, we'd love for you to join the team as a Customer Service Executive!

Key Responsibilities:

• Manage and execute the entire order to cash (OTC) process with operational excellence, ensuring customer orders are processed smoothly and delivered on time.
• Serve as the primary point of contact for an assigned customer portfolio, both internally and externally, ensuring clear communication and effective problem-solving.
• Process customer orders in line with company policies and track them through to delivery.
• Actively monitor open orders, ensuring timely deliveries and proactively addressing any disruptions (such as material availability or transportation issues).
• Monitor and manage customer order patterns, addressing any issues to align with demand and SOP processes.
• Ensure proper documentation and compliance for export orders.
• Develop and maintain strong relationships with customers to understand their business needs and expectations.
• Work with internal teams (Sales, Supply Chain, Planning) and external service providers to deliver exceptional customer experiences.
• Work closely with the Finance team to manage rebates and cash collection.
• Suggest and collaborate on initiatives to simplify and improve the OTC process.
• Manage and process customer complaints in accordance with company procedures, ensuring issues are resolved to the customer's satisfaction.

About you?

• Professional experience in a B2B or international customers services role within the chemical industry or similar.
• Fluent in English (both written and spoken). Knowledge of additional languages is advantageous .
• Experience in processing customer orders, following company policies, and managing the order through to delivery
• Strong communication skills with a customer-focused mindset.
• Ability to multitask in a dynamic and fast-paced environment
• Eager to learn and adapt to changes.
• Proactive problem-solving skills with an analytical mindset.
• A friendly, team-oriented attitude, while also being able to work independently.
• High attention to detail and strong organisational skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• A bachelor's degree (preferably in Logistics)

What's on offer?

• A permanent position within an ambitious, international company.
• Salary £34,000
• Hybrid: 3 days in the office, 2 days working from home
• Benefits package, including private health insurance, company pension, death in service insurance, and a discretionary bonus based on company profitability.
• 25 days of holiday per year

If you're ready to take on this exciting opportunity and make a real impact, we'd love to hear from you!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

• Critical thinking

qualifications

• English, Maths

education

• High School