Customer Service Administrator

Universal Business Team; Lisburn; On-site; GBP 25,000 - 33,000; Full time

Job summary

A dynamic organisation in Lisburn is seeking a Customer Service Administrator to enhance their customer engagement. The ideal candidate will be responsible for providing exceptional service through effective communication and problem-solving while maintaining a strong relationship with customers. This role combines operational efficiency with strategic thinking, aimed at driving satisfaction and retention.

Qualifications

• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.
• Excellent verbal and written communication skills.

Responsibilities

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.

Skills

Customer service

Account management

Sales support

Communication

Problem-solving

Team player

Education

Customer service or sales-related qualifications

Tools

CRM systems

Sage

Salesforce

Job description

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Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.

About the Role
In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You’ll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key responsibilities include:

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.
• Identifying opportunities for upselling and cross-selling.
• Supporting sales teams to achieve and exceed account targets.
• Collaborating with internal teams to streamline processes and improve workflows.
• Maintaining accurate records using CRM and sales software such as Sage.

Requirements

What We’re Looking For
The successful candidate will demonstrate:

• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.
• Excellent verbal and written communication skills.
• A hands-on approach, with the ability to problem-solve and think proactively.
• Ability to adapt to new technologies and contribute to process improvement.
• A team-player mentality with the confidence to work independently.
• Experience in distribution, logistics, or manufacturing industries.
• Customer service or sales-related qualifications.
• Familiarity with process automation tools.

This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.

Salary: £25,500 - £32,500 per annum
Company wide Bonus
Hours: Full-time, 8am- 4.30pm Monday- Friday