Customer Service Administrator

GAP Group; Inverness; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and fast-paced team at a leading equipment hire company! As a Customer Service Administrator, you will be the first point of contact, playing a crucial role in building strong customer relationships and ensuring their needs are met. This role offers a fantastic platform for growth, with full training provided and opportunities to progress within the company. You will handle various customer and supplier queries, manage orders, and collaborate with sales teams to deliver tailored solutions. If you have a passion for customer service and a drive to learn, this is the perfect opportunity for you!

Benefits

Competitive salary and bonus scheme

Employer Contributory Pension Scheme

Life Assurance

Up to 25 days annual leave plus public holidays

Option to buy up to 5 days additional leave

Employee Welfare Fund

Health & Wellness programs

Qualifications

• Proven experience in a fast-paced customer service or administration role.
• Strong communication and organizational skills are essential.

Responsibilities

• Process hire desk administration and manage customer queries.
• Ensure stock levels meet customer demand and maximize sales.

Skills

Customer Service Skills

Organizational Skills

Effective Communication

IT Skills (MS Office)

Team Player

Education

Experience in Customer Service or Administration

Tools

MS Office (Outlook, Excel)

Job description

Our team is the best in the industry - is it time for you to join us?

The Role:

Our Lifting Services Division provides a range of specialist lifting equipment and bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts.

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs, and ensuring we can meet them.

This is a challenging, fast-paced, and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Customer Service Administrator will include:

1. Processing all hire desk administration including customer and supplier queries
2. Managing a variety of small and national account orders in a fast-paced environment
3. Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
4. Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
5. Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

1. Previous experience working within a fast-paced customer service or administration role; however, full training will be provided
2. Excellent customer service skills
3. Effective communicator with strong organisational skills and attention to detail
4. Proficient IT skills with working knowledge of MS Office including Outlook and Excel
5. Strong team player with the ability to work on their own initiative
6. Although a lifting hire background would be great, as long as you have a proven passion for customer service and the drive to learn, we can help with the rest.

About GAP Group:

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best, and as a company, we are always keen to promote internally.

Benefits include:

1. Competitive salary and bonus scheme.
2. Employer Contributory Pension Scheme.
3. Life Assurance.
4. Up to 25 days annual leave plus public holidays.
5. The option to buy up to 5 days additional leave.
6. Employee Welfare Fund (company funded social events).
7. Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs).

So what next?

If you think you fit the profile, we would love to hear from you!

To apply, all you need to do is upload your CV and complete our short application form, and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER