Customer Service Administrator

Optima Recruitment; Esher; On-site; GBP 21,000 - 25,000; Full time

Job summary

A reputable recruitment agency in Esher is seeking a Customer Service Administrator to ensure exceptional service throughout the order process. The role offers the chance to work hybrid with a salary circa £25,000. Responsibilities include managing orders, supporting sales, and resolving customer complaints. Ideal candidates should have strong communication skills and MS Office expertise, particularly in Excel. Additional benefits include generous holidays and a pension scheme.

Benefits

25 days holiday + bank holidays

Generous pension scheme

Employee Assistance Program

Critical Illness Cover

Income Protection

Death in Service

Healthcare cash back scheme

Qualifications

• Demonstrated relevant work experience in customer service
• Strong communication skills in written and verbal forms
• Expertise in the MS Office suite with Excel proficiency

Responsibilities

• Manage the daily order book for assigned customers.
• Collaborate with the Sales team to monitor orders.
• Provide essential product and order information.

Skills

Strong written and verbal communication

Expertise in MS Office (Excel)

Problem solver

Analytical with high attention to detail

Team player

Experience in change management

Education

Good standard of education

Job description

Overview

Genuinely fantastic company in the heart of Esher requires a Customer Service Administrator to provide an outstanding service to their customer portfolio throughout every stage of the order process. You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering an exceptional customer experience.

Hybrid Working Availability

Hybrid working available along with other fantastic benefits:

• Based in Esher
• Circa £25,000 salary (DOE)
• Monday - Friday, 37.5 hours per week
• Hybrid - 2 days WFH (after probation)

Benefits

1. 25 days holiday + bank holidays
2. Generous pension scheme
3. Employee Assistance Program
4. Critical Illness Cover x 1 year's salary
5. Income Protection - after 13 weeks of sickness, company pay 75% of salary
6. Death in Service x 3 year's salary
7. Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others

Job Description

• Manage the daily order book for assigned customers.
• Collaborating with the Sales team to monitor orders.
• Verify deliveries alongside the Customer Service Leader.
• Develop a strong, long-term relationship with customers.
• Provide essential product and order/contract information.
• Offer regular updates.
• Deliver appropriate support to resolve any customer complaints.
• Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service.
• Ad hoc as required to support the overall efficient operation of the company.

Person Specification

• Good standard of education required.
• Demonstrated relevant work experience.
• Strong written and verbal communication.
• Expertise in the MS Office suite, with a strong focus on Excel.
• Problem solver.
• Analytical with high attention to detail.
• Team player.
• Experience in change management