Customer Service & Admin Assistant

Bidfood UK; Trefriw; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading wholesale food distributor as a customer service advocate. You'll play a key role in resolving customer issues, managing administration tasks, and providing high-quality service in a collaborative environment. This position offers diverse responsibilities and rewarding career opportunities.

Benefits

25 days holiday plus bank holidays

Pension scheme with employer contributions up to 6%

Life cover options

Confidential support and counselling

Health plan covering medical costs and digital GP access

High street discounts

Qualifications

• Skilled customer service advocate with finance skills.
• Strong attention to detail and organization required.
• Proactive and collaborative approach essential.

Responsibilities

• Handle and resolve customer issues via phone and email.
• Manage administration tasks like invoice reconciliation.
• Improve communication and processes to raise standards.

Skills

Communication skills

Attention to detail

Organization

Strong IT skills

Financial awareness

Job description

About the role

Bidfood is a leading wholesale food distributor and the preferred supplier for over 60,000 customers across the UK, including pubs, schools, restaurants, and care homes. We supply a wide range of food options, from quality ingredients to finished meals, including our own brands and regional specialties.

This key role focuses on providing effective, timely, and high-quality customer service. You will handle and resolve customer issues via phone, email, or colleagues, using your communication skills and passion for service. You will also seek to improve communication and processes to raise standards.

You must be a skilled customer service advocate with attention to detail, organisation, and strong IT and finance skills. Additionally, you will manage administration tasks such as invoice reconciliation, H&S support/audit, and document retention, requiring financial awareness and accuracy.

The role requires a proactive, collaborative approach, working across departments on customer care and administrative tasks, offering variety in your daily work.

If you are interested, we look forward to hearing from you.

About us

Founded in 1929, we have built a resilient business and believe we are the best foodservice provider in the country.

We aim to make your career rewarding, offering benefits to support wellbeing and financial security, including:

• 25 days holiday plus bank holidays, with options to buy more
• A pension scheme with employer contributions up to 6%
• Life cover with options to increase
• Confidential support and counselling
• A health plan covering medical costs and digital GP access

Additional benefits include high street discounts, early access to pay, and options to buy dental and critical illness cover.

We are committed to creating a diverse and caring workforce, welcoming everyone to join our journey and bring their unique talents.