Customer Service Admin Apprentice — Hands-on Training

A.N. Wallis & Co Ltd; Nottingham; On-site; GBP 15,000 - 24,000; Full time

Job summary

A.N. Wallis & Co Ltd in Nottingham is recruiting a Customer Service Administrator Apprentice. You will join a small, busy commercial team and learn to multitask while handling enquiries, processing orders and coordinating deliveries, with full training and support.

You’ll study a Business administrator (level 3) course and work 37 hours per week for 1 year 6 months. The apprenticeship site emphasises early responsibility, teamwork and professional development.

Qualifications

• GCSE Maths and English at minimum grade 4/5.
• Strong communication and organisational skills.
• Ability to work in a busy team and learn on the job.

Responsibilities

• Handle customer enquiries by telephone and email.
• Process customer orders accurately using internal systems.
• Assist with progressing deliveries and following up on delays.
• Help manage stock availability and customer orders.
• Keep customers updated on order progress and liaise with procurement.
• Record and support resolution of queries and complaints.
• Produce reports and maintain spreadsheets for the team.
• Develop customer service and administrative skills.

Skills

Customer care

Analytical skills

Logical

Initiative

Time management

Confident

Adaptable

Education

GCSE Maths (4-9)

GCSE English (4-9)

Tools

MS Office

Job description

A.N. Wallis & Co Ltd in Nottingham is recruiting a Customer Service Administrator Apprentice. You will join a small, busy commercial team and learn to multitask while handling enquiries, processing orders and coordinating deliveries, with full training and support.

You’ll study a Business administrator (level 3) course and work 37 hours per week for 1 year 6 months. The apprenticeship site emphasises early responsibility, teamwork and professional development.