Customer Service Account Manager

Jackson Hogg Ltd; United Kingdom; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading national family business is looking for a Customer Service Account Manager to join their bustling Durham team. In this role, you'll be the primary contact for clients, ensuring exceptional service and fostering long-term relationships while managing expectations and resolving issues. This opportunity awaits an experienced professional seeking a fulfilling challenge.

Qualifications

• Strong customer service experience ideally in a small team.
• Excellent communication skills.
• Pro-active and detail oriented.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Manage customer expectations and resolve issues.
• Drive customer satisfaction and account growth.

Skills

Customer Service

Communication

Problem Resolution

Detail Orientation

Proactive Approach

Job description

Customer Service Account Manager, Durham

Salary up to 35,000 depending on experience

My client is a hugely successful family business who operate nationally and have an immediate requirement for a customer service professional to join their small but busy team!

The successful candidate will serve as the primary point of contact for assigned accounts demonstrating exceptional customer service. You will be responsible for both maintaining and growing long term client relationships. You will manage customer expectations, resolve issues, and work closely with internal teams to deliver tailored solutions. You will be instrumental in driving customer satisfaction and retention while identifying opportunities for account growth and improvement.

The role will include (but not limited to):

- Client Relationship Management

- Account Management

- Problem Resolution

- Reporting and Documentation

Criteria:

- Strong customer service experience ideally gained in a small team environment

- Excellent communication skills

- Pro-active

- Detail orientated

This is such a lovely role for an experienced customer service professional looking for a new challenge!