Customer Service / Account Manager

JR United Kingdom; Stevenage; On-site; GBP 28,000 - 35,000; Full time

Job summary

A fast-growing food franchise is seeking a Customer Service / Account Manager to manage over 200 client accounts. The role involves building strong relationships, ensuring seamless order processing, and identifying new sales opportunities. Ideal candidates are customer-focused, with strong communication skills and a problem-solving attitude, ready to take ownership in a dynamic environment.

Qualifications

• Proven experience in account management, sales, or customer service.
• Strong communication and interpersonal skills.
• Highly organised with excellent attention to detail.

Responsibilities

• Manage and nurture a portfolio of 200+ existing accounts.
• Process orders accurately and efficiently.
• Proactively identify opportunities for upselling.

Skills

Communication

Problem Solving

Interpersonal Skills

Attention to Detail

Commercial Awareness

Tools

CRM platforms

Order processing systems

Job description

Customer Service / Account Manager | Food Franchise | High Wycombe | £28,000 - £35,000 DOE + Bonus

Monday to Friday - 10am - 6pm

Are you a people-person with a passion for delivering exceptional customer service and driving sales growth?

We're recruiting on behalf of a highly successful and fast-growing food franchise known for quality, consistency, and a loyal customer base. Due to ongoing expansion, they're looking for a Customer Service / Account Manager to join their friendly and ambitious team.

As Customer Service / Account Manager, you'll be the key contact for over 200 existing client accounts - building strong relationships, ensuring smooth order processing, and providing first-class service at every touchpoint. You'll also play a key role in identifying new sales opportunities, following up on leads, and helping to grow the customer base.

This is a perfect opportunity for someone who loves variety - combining customer care, account management, and commercial awareness in a fast-paced, rewarding environment.

Customer Service / Account Manager Key Responsibilities:

1. Manage and nurture a portfolio of 200+ existing accounts, building trust and long-term relationships.
2. Process orders accurately and efficiently, ensuring all clients receive a seamless service.
3. Provide quotations, respond to product queries, and manage any order-related issues with professionalism.
4. Proactively identify opportunities for upselling or cross-selling based on customer needs.
5. Follow up on incoming leads and convert prospects into active clients.
6. Work closely with internal teams (Sales, Logistics, and Operations) to ensure customer satisfaction.
7. Keep CRM systems and account records up to date with client information and interactions.
8. Monitor account performance and provide regular updates and feedback to management.

What We're Looking For:

• Proven experience in account management, sales, and customer service, or a similar client-facing role.
• Strong communication and interpersonal skills, confident, personable, and relationship-driven.
• A natural problem-solver with a positive, can-do attitude.
• Highly organised with excellent attention to detail.
• Commercially aware, with an ability to spot opportunities and contribute to growth.
• Experience working with order processing systems and CRM platforms.
• Experience in the food, hospitality, or franchise sector is a plus but not essential.

If you're customer-focused, sales-savvy, and ready to take ownership of your client portfolio, apply now and be part of something deliciously rewarding.

Reference: BBBH33577