Customer Service / Account Manager

JR United Kingdom; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une franchise alimentaire en pleine croissance recherche un Customer Service / Account Manager pour gérer et développer son portefeuille de clients. Ce rôle combine service client et gestion de comptes, avec des responsabilités telles que le traitement des commandes et l'identification d'opportunités de ventes, le tout dans un environnement dynamique et enrichissant.

Qualifications

• Expérience en gestion de compte, ventes, et service client.
• Compétences en communication et interpersonnelles fortes.
• Ordonné et attentionné aux détails.

Responsibilities

• Gérer un portefeuille de 200+ comptes clients existants.
• Processus de commandes précises et efficaces.
• Identifier proactivement des opportunités de vente.

Skills

Communication

Interpersonal Skills

Problem-solving

Organisational Skills

Commercial Awareness

Tools

CRM Systems

Order Processing Systems

Job description

Customer Service / Account Manager | Food Franchise | High Wycombe | £28,000 - £35,000 DOE + Bonus

Monday to Friday - 10am - 6pm

Are you a people-person with a passion for delivering exceptional customer service and driving sales growth?

We're recruiting on behalf of a highly successful and fast-growing food franchise known for quality, consistency, and a loyal customer base. Due to ongoing expansion, they're looking for a Customer Service / Account Manager to join their friendly and ambitious team.

As Customer Service / Account Manager, you'll be the key contact for over 200 existing client accounts - building strong relationships, ensuring smooth order processing, and providing first-class service at every touchpoint. You'll also play a key role in identifying new sales opportunities, following up on leads, and helping to grow the customer base.

This is a perfect opportunity for someone who loves variety - combining customer care, account management, and commercial awareness in a fast-paced, rewarding environment.

Customer Service / Account Manager Key Responsibilities:

1. Manage and nurture a portfolio of 200+ existing accounts, building trust and long-term relationships.
2. Process orders accurately and efficiently, ensuring all clients receive a seamless service.
3. Provide quotations, respond to product queries, and manage any order-related issues with professionalism.
4. Proactively identify opportunities for upselling or cross-selling based on customer needs.
5. Follow up on incoming leads and convert prospects into active clients.
6. Work closely with internal teams (Sales, Logistics, and Operations) to ensure customer satisfaction.
7. Keep CRM systems and account records up to date with client information and interactions.
8. Monitor account performance and provide regular updates and feedback to management.

What We're Looking For:

1. Proven experience in account management, sales, and customer service, or a similar client-facing role.
2. Strong communication and interpersonal skills, confident, personable, and relationship-driven.
3. A natural problem-solver with a positive, can-do attitude.
4. Highly organised with excellent attention to detail.
5. Commercially aware, with an ability to spot opportunities and contribute to growth.
6. Experience with order processing systems and CRM platforms.
7. Experience in the food, hospitality, or franchise sector is a plus but not essential.

If you're customer-focused, sales-savvy, and ready to take ownership of your client portfolio, apply now and be part of something deliciously rewarding.

Reference: BBBH33577