Customer Service

REL Field Marketing; West Chiltington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in field marketing is seeking enthusiastic In-Store Brand Ambassadors to create engaging product sampling experiences in West Chiltington. This role offers a flexible schedule, no late nights, and competitive pay, ideal for those with hospitality or retail backgrounds looking for a rewarding customer-facing position.

Benefits

Performance-based incentives

Flexible scheduling with a Zero Hour Contract

Full training and certification

Supportive team culture

Qualifications

• Experience in hospitality or retail positions.
• Strong work ethic and reliable availability.
• Passion for food and drink, and creating customer moments.

Responsibilities

• Welcome customers and provide food and drink samples.
• Share product benefits and create memorable interactions.
• Represent top brands with enthusiasm in-store.

Skills

Customer Service

Communication

Friendly Personality

Enthusiasm

Job description

What's the role about?

Customer Service

Hospitality or Retail Background?

Step Into a New Kind of Customer-Facing Role – Become a Brand Ambassador!

Have you worked in hospitality, retail, or front-of-house roles?Do you thrive on interacting with people and creating great customer experiences?

We're hiring In-Store Brand Ambassadors to deliver exciting product sampling experiences and promotions across leading supermarkets and retail locations and we have an opening in Horsham.This is the perfect role if you’re looking to move away from traditional hospitality or retail hours but still want a people-focused job where your customer service skills shine.

What you’ll be doing:

• Welcome customers in-store and offer them food and drink samples in a warm, engaging way
• Share product benefits confidently and accurately - just like you would with a menu or a retail product
• Represent top brands with energy, enthusiasm, and a service-first mindset
• Create memorable customer interactions that drive awareness and sales

Why people with Hospitality or Retail experience love this role:

• Better Work-Life BalanceNo late-night bar shifts or long retail weekends unless you choose them, shifts are Thursdays to Sundays 10:30am - 3:30pm or 12 - 5pm. Pick your own schedule in advance with our Zero Hour Contract.
• Great Pay and ExtrasEarn £14.34 per hour (includes holiday pay) plus access to performance-based incentives like top-seller rewards, vouchers, and hampers.
• Keep the Buzz Without the BurnoutStay in a fast-paced, people-facing environment - without the stress of tills, table numbers, or long queues.
• No Experience in Sampling? No ProblemWe provide full training, including a Level 2 Food Hygiene Certificate and on-the-job coaching. If you've worked in bars, restaurants, shops, or coffee chains, your skills are 100% transferable.
• Ongoing Work & Career PotentialWith monthly shifts available, this is more than a side hustle - it’s a long-term opportunity in field marketing and brand promotion.
• Supportive CultureWe’re a positive, people-first team where your energy, reliability, and people skills will be recognised and rewarded.

You’ll thrive in this role if you have:

• Experience in hospitality, retail, bar work, waitressing, or front-of-house roles
• A friendly, confident personality and love chatting with new people
• A strong work ethic and reliable availability
• A passion for food, drink, and creating standout customer moments
• Interest in brand engagement, promotional work, or event staffing

Ready to swap your hospitality or retail shifts for something new, flexible, and rewarding - without leaving the buzz behind?

#HospitalityJobs #RetailJobs #BrandAmbassador #CustomerServiceJobs #FrontOfHouseRoles #InstorePromotions #FlexibleHospitalityWork #BarStaffHiring #WaiterJobs #RetailCareerChange #SamplingJobs #EventStaffing #TransferableSkillsWelcome #PeopleFirstHiring

More about us...

At REL Field Marketing, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.

Awards

We are an Award-Winning Workplace! We’re proud to be recognised as one of UK & Europe’s Best Workplaces every year since 2015, with additional accolades:

• UK’s Best Workplaces for Women (since 2018)
• UK’s Best Workplaces for Wellbeing (since 2022)
• UK’s Best Workplaces for Development (since 2024)
• UK’s Best Workplaces in Consulting & Professional Services (2023)
• Happiest Workplace Award (WorkL, 2023)

We’re also the most awarded agency in our industry, with multiple FMBE awards (our industry awards) and more Agency of the Year titles than any competitor.

Sustainability

Looking for a company committed to a Sustainable Future? Our environmental achievements include...

• Ecovadis – Silver Award
• ISO 14001 & ISO 27001 Certifications
• Cyber Essentials Accreditation
• Partnership with Oblong Trees

Ready to join a workplace where your talents are recognised, your growth is supported, and your success is celebrated? Join us!

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