Customer Service

Trelleborg Sealing Solutions; Preston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company bonus scheme

Employee assistance program

Holiday flexibility

Job summary

Trelleborg Sealing Solutions Cadley Hill is seeking a customer-focused order controller to be the primary contact for customers regarding orders, lead times, and product availability. You will manage end-to-end order processing, including contract review, order entry, stock checks, and ensuring on-time delivery while adhering to export controls.

You will build strong customer relationships through regular updates via phone, Teams, and email, coordinating with Supply Chain, Quality, Dispatch, and

Qualifications

• Educated to A/NHD level or equivalent.
• Prior customer service experience preferred but not essential.

Responsibilities

• Serve as the main contact for customer inquiries related to orders and lead times via phone, Teams, and email.
• Conduct regular calls with customers to provide order updates and discuss lead times.
• Provide accurate and timely updates on orders, inventory and pricing.
• Manage customer orders, including contract review, order entry, stock checks, and on-time delivery.
• Monitor new orders for minimum quantity and pricing compliance.
• Collaborate with Supply Chain, Customer Service, Quality, Dispatch and Production to resolve issues.
• Support Export Control requirements and ensure policy compliance.

Skills

Communication

Excel

MRP

Attention to detail

Analytical thinking

Customer service

Education

A/NHD level or equivalent

Job description

Sista ansökningsdag 2026-08-21 Plats: GBR - Cadley Hill

Why Join Trelleborg Sealing Solutions

At Trelleborg Cadley Hill, you’ll be part of a global engineering group at the forefront of aerospace sealing innovation, working in a dynamic environment that blends materials expertise with world‑class manufacturing. You’ll have the freedom to make a tangible impact — improving performance, developing people, and shaping the long‑term success of a site that supplies some of the world’s most advanced aircraft platforms.

About The Job

We are seeking a customer‑focused and highly organised professional to act as the primary point of contact for customers regarding orders, lead times, and product availability. In this role, you will build strong customer relationships through regular communication via phone, Teams, and email, providing timely updates on orders, inventory, pricing, and delivery schedules. You will be responsible for managing the end‑to‑end order process, including contract review, order entry, stock verification, and ensuring products are delivered on time and in line with customer expectations. The role also requires monitoring order compliance with pricing and minimum quantity requirements, while ensuring adherence to Export Control regulations and company policies.

This is an excellent opportunity for someone who thrives in a fast‑paced environment and is passionate about delivering exceptional customer service.

Working Core Days which consist of a flexi start time of 07:45 - 08:15, finishing at 16:30 - 17:15 (dependent on start time) Monday to Thursday. Then, Friday 8am - 12:30 half day.

Responsibilities Will Include

• Serve as the main contact for customer inquiries related to orders and lead times via phone, teams, and email.
• Conduct regular calls with customers to provide order updates, discuss lead times, and address any concerns.
• Build and maintain strong customer relationships while delivering professional service.
• Provide accurate and timely updates on orders, inventory, and pricing.
• Manage customer orders, including contract review, order entry, stock checks, and ensuring on‑time delivery.
• Monitor new orders for minimum quantity and pricing compliance.
• Collaborate with internal teams, including Supply Chain, Customer Service, Quality, Dispatch, and Production, to resolve order‑related issues.
• Support Export Control requirements and ensure compliance with company policies.

Education And Experience

• Educated to A/NHD level or equivalent.
• Prior customer service experience preferred but not essential

Competences

• Strong communication and relationship‑building skills
• Proficiency in Excel, with some MRP experience as a minimum
• Highly organized with strong attention to detail and accuracy.
• Analytical mindset with strong problem‑solving and decision‑making abilities.
• Customer‑focused with a positive and professional attitude.
• Comfortable handling customer calls and providing real‑time updates on orders.

Key Interfaces and Stakeholders

• Excellent communication skills
• The ability to liaise and communicate effectively with all levels within the company and external organisations
• Peers
• Company employees
• Supervisor/Manager

Behavioral Characteristics

• Excellent Communication Skills – Able to communicate clearly and professionally with customers via phone, email, Teams, and in person.
• Customer‑Focused – Committed to providing outstanding service and building strong customer relationships.
• Organised and Detail‑Oriented – Accurately manages orders, documentation, and customer information while maintaining attention to detail.
• Strong Problem‑Solving Skills – Able to identify issues, investigate solutions, and resolve customer queries efficiently.
• Time Management – Effectively prioritises workloads and manages multiple tasks in a fast‑paced environment.

In addition to a competitive salary, you will also benefit from:

• Inclusion in company bonus scheme.
• Early finish on a Friday Employee assistance program including online GP, Mental Health support, Physiotherapy etc. Group life assurance. Employee referral program (up to £1000 per referred shop floor candidate)
• Holiday flexibility along with Christmas shut down

Application Process

Closing date for all applications and CVs – 21st August 2026

Applications will be considered, and potential candidates will be invited to interview.

Results of interviews will be communicated by email within one week.

Join us in sealing the future — one innovation at a time.