Customer Service

Camfil UK; Haslingden; On-site; GBP 22,000 - 30,000; Full time

Job summary

Camfil UK is seeking a Customer Services representative for its Haslingden site. You will act as the main contact for customers across service and care matters, handling quotations, order processing, and pricing, while developing product knowledge.

You will work in a small team, using Microsoft applications and D365, to deliver timely responses and high-quality service. Hours: 8.30am–5.30pm Mon–Thu, 8.30am–3.30pm Fri.

Qualifications

• Proficient with a range of Microsoft applications.
• Excel: intermediate to high level.
• Strong interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.
• Highly motivated with minimal supervision.
• Excellent communicator with customers and internal teams.
• Attention to detail is essential.
• Knowledge of D365.

Responsibilities

• Prepare quotations.
• Process orders.
• Develop and maintain product knowledge.
• Complete understanding of pricing.
• Act as main point of contact for customer accounts and enquiries.
• Maintain basic product knowledge.

Skills

Microsoft Office

Excel

Interpersonal skills

Communication skills

Work under pressure

Self-motivation

Attention to detail

Customer communication

D365 knowledge

Tools

D365

Job description

For more than half a century, Camfil has been helping people breathe cleaner air. As a leading manufacturer of premium clean air solutions, we provide commercial and industrial systems for air filtration and air pollution control that improve worker and equipment productivity, minimise energy use and benefit human health and the environment.
Camfil UK has 2 production sites based in Lancashire and Kent. Globally, the Camfil group employs over 6000 people and has headquarters in Stockholm, Sweden.
We are now seeking someone to work in our customer services department based at our Haslingden site.
Role Overview:
Working in a small team you will act as the primary representative regarding communication to the Customer for all aspects of service and Customer Care.
Responsibilities:

• Preparing of quotations.
• Processing orders.
• Develop and maintain appropriate product knowledge.
• Complete understanding of pricing.
• Act as the main point of contact for customer accounts and enquiries.
• Basic Product Knowledge.

Requirements:

• Be proficient with a range of Microsoft applications.
• Intermediate to high level of ability in Excel.
• Strong interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.
• Highly motivated with the ability to work with little supervision.
• Be an excellent communicator and have an ability to deal with all internal and external customers.
• Attention to detail is essential.
• Knowledge of D365.

Hours of work
8.30am to 5.30pm Monday to Thursday and 8.30am to 3.30pm on Friday.