Customer Service

REL Field Marketing; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

REL Field Marketing is seeking In-Store Brand Ambassadors in Basingstoke. This role involves engaging with customers and providing product sampling experiences at leading retail locations, aiming to create memorable interactions without the long hours typical in traditional retail or hospitality settings. Candidates should have a background in customer service and demonstrate enthusiasm for food and drink.

Benefits

Flexible scheduling

Performance-based incentives

Training provided, including Level 2 Food Hygiene Certificate

Positive, supportive work culture

No late-night or long weekend shifts

Qualifications

• Experience in hospitality, retail, bar work, waitressing, or front-of-house roles.
• A friendly, confident personality with a passion for customer interaction.
• Reliable availability and a strong work ethic.

Responsibilities

• Welcome customers and offer samples of products.
• Share product benefits confidently while engaging with customers.
• Create memorable customer interactions to increase awareness and sales.

Skills

Customer service skills

People skills

Engaging personality

Reliability

Job description

What's the role about?

Customer Service

Hospitality or Retail Background?

Step Into a New Kind of Customer-Facing Role – Become a Brand Ambassador!

Have you worked in hospitality, retail, or front-of-house roles?Do you thrive on interacting with people and creating great customer experiences?

We're hiring In-Store Brand Ambassadors to deliver exciting product sampling experiences and promotions across leading supermarkets and retail locations and we have an opening in Basingstoke.This is the perfect role if you’re looking to move away from traditional hospitality or retail hours but still want a people-focused job where your customer service skills shine.

What you’ll be doing:

• Welcome customers in-store and offer them food and drink samples in a warm, engaging way
• Share product benefits confidently and accurately - just like you would with a menu or a retail product
• Represent top brands with energy, enthusiasm, and a service-first mindset
• Create memorable customer interactions that drive awareness and sales

Why people with Hospitality or Retail experience love this role:

• Better Work-Life BalanceNo late-night bar shifts or long retail weekends unless you choose them, shifts are Thursdays to Sundays 10:30am - 3:30pm or 12 - 5pm. Pick your own schedule in advance with our Zero Hour Contract.
• Great Pay and ExtrasEarn £14.34 per hour (includes holiday pay) plus access to performance-based incentives like top-seller rewards, vouchers, and hampers.
• Keep the Buzz Without the BurnoutStay in a fast-paced, people-facing environment - without the stress of tills, table numbers, or long queues.
• No Experience in Sampling? No ProblemWe provide full training, including a Level 2 Food Hygiene Certificate and on-the-job coaching. If you've worked in bars, restaurants, shops, or coffee chains, your skills are 100% transferable.
• Ongoing Work & Career PotentialWith monthly shifts available, this is more than a side hustle - it’s a long-term opportunity in field marketing and brand promotion.
• Supportive CultureWe’re a positive, people-first team where your energy, reliability, and people skills will be recognised and rewarded.

You’ll thrive in this role if you have:

• Experience in hospitality, retail, bar work, waitressing, or front-of-house roles
• A friendly, confident personality and love chatting with new people
• A strong work ethic and reliable availability
• A passion for food, drink, and creating standout customer moments
• Interest in brand engagement, promotional work, or event staffing

Ready to swap your hospitality or retail shifts for something new, flexible, and rewarding - without leaving the buzz behind?

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More about us...

At REL Field Marketing, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.

Awards

We are an Award-Winning Workplace! We’re proud to be recognised as one of UK & Europe’s Best Workplaces every year since 2015, with additional accolades:

• UK’s Best Workplaces for Women (since 2018)
• UK’s Best Workplaces for Wellbeing (since 2022)
• UK’s Best Workplaces for Development (since 2024)
• UK’s Best Workplaces in Consulting & Professional Services (2023)
• Happiest Workplace Award (WorkL, 2023)

We’re also the most awarded agency in our industry, with multiple FMBE awards (our industry awards) and more Agency of the Year titles than any competitor.

Sustainability

Looking for a company committed to a Sustainable Future? Our environmental achievements include...

• Ecovadis – Silver Award
• ISO 14001 & ISO 27001 Certifications
• Cyber Essentials Accreditation
• Partnership with Oblong Trees

Ready to join a workplace where your talents are recognised, your growth is supported, and your success is celebrated? Join us!

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