Customer Selections & Analytics Consultant

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Salary up to £50,000 depending on exp.

Annual bonus up to 17.5% of salary

Contributory pension scheme up to 20%

25 days annual leave + bank holidays +

Family Friendly policy

Employee discounts on NFU Mutual pol.

Gym membership contribution £20/month

Health & wellbeing plan

Job summary

NFU Mutual is seeking a Customer Selections & Analytics Consultant to develop and deliver customer selections for marketing, research and service communications. You will build self-serve dashboards and provide actionable insights to enable data-driven decisions.

The role requires strong SQL skills, experience with Power BI or similar tools, and a track record of collaborating with marketing teams and stakeholders to translate data into strategic recommendations.

Qualifications

• Hands-on SQL querying, analysis and data manipulation.
• Experience with data visualization to present insights clearly.

Responsibilities

• Develop and deliver customer selections for marketing, research and service communications.
• Build and maintain self-serve dashboards for campaign evaluation.
• Provide clear, actionable insights to empower stakeholders to make data-driven decisions.

Skills

SQL

Power BI

Job description

Customer Selections & Analytics Consultant

• Utilise your excellent SQL knowledge, further developing your marketing career.
• Play a pivotal role in delivering customer selections across NFU Mutual
• Hybrid working with 80% from home and 20% at our Head Office in Stratford-upon-Avon.

About the role

As a Customer Selections and Analytics Consultant, you’ll play a pivotal role in developing and delivering customer selections for marketing, research, and service communications. Using your advanced technical skills, you’ll ensure campaigns target the right customers at the right time, supporting business strategies and compliance requirements. You’ll build and maintain self-serve dashboards for campaign evaluation, providing clear, actionable insights that empower stakeholders to make data-driven decisions.

You’ll harness your expertise in SQL and advanced statistical methods to develop accurate customer selections, ensuring compliance and optimal targeting to align with key business strategies. You will gain an in-depth understanding of various datasets to become the go-to SME for sourcing, analysing, and delivering customer data for selection activities, ensuring efficiency and accuracy in every analysis and report. Working closely with internal teams and stakeholders, you will understand their needs and objectives, offering expert guidance and solutions that deliver tangible business value through insightful presentations, dashboards, and selection designs. You’ll foster clear communication by explaining complex data insights in a way that’s easily understood by stakeholders at all levels, ensuring that every project is executed on time, to specification, and with measurable outcomes.

About you

We’re seeking a dynamic and skilled professional who thrives in a fast-paced environment and can turn complex data into actionable insights. You have hands-on and proven experience with SQL, and you’re comfortable using it to query, analyse, and manage large datasets. You have experience working with data visualisation tools, particularly Power BI (though other tools are also valuable), to create insightful and visually appealing reports and dashboards. You’ve successfully worked in a wider marketing team before and have a strong track record of delivering results through data analysis and strategic decision support. You’ve supported strategic decision-making by providing data-driven insights and actionable recommendations that contribute to business success and have proven experience managing a variety of stakeholders, tailoring your approach to meet their unique needs and ensuring alignment with business objectives.

To join our team, you must also have:

• A customer mindset - you’re always thinking about how to deliver value for customers, ensuring that the data you provide supports customer-centric decision-making.
• Excellent communication skills, both verbal and written.
• Strong attention to detail ensuring all work is accurate, high-quality, and aligned with business goals.
• Fantastic analytical skills, you excel at interpreting data and translating it into insights that drive business decisions and strategies.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We’re proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - up to £50,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as "a great place to work".

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.