Pricing Analyst - Customer Outcomes

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Salary up to £37,500

Annual bonus up to 10%

Contributory pension up to 20%

25 days annual leave

Family friendly policy

Private medical insurance

Employee discounts

Volunteering - one day

Job summary

NFU Mutual is seeking a Pricing Analyst for the Customer Outcomes team. You will develop data analysis, SQL/coding and pricing capability to identify pricing concerns with real customer impact.

The role is hybrid with 80% homeworking and 20% based at the Stratford-upon-Avon office, collaborating with Pricing, Underwriting, Remediation and IT to improve customer outcomes and explain evidence to stakeholders.

Qualifications

• Experience with data analysis and solving problems using complex datasets.
• Experience using SQL, coding or similar technical tools.
• Exposure to pricing, pricing tools or the insurance industry, with desire to develop further.

Responsibilities

• Analyse pricing, customer and business data to identify trends and areas for investigation.
• Support customer outcomes monitoring and assess customer, financial and regulatory impacts of pricing issues.
• Communicate findings clearly to stakeholders across Pricing, Underwriting, Remediation and IT.

Skills

Data analysis

SQL

Pricing tools

Stakeholder management

Critical thinking

Collaborative work

Tools

SQL

Coding

Job description

Pricing Analyst - Customer Outcomes Develop your data analysis, SQL/coding and pricing capability while working on customer outcomes activity with genuine business and customer impact. Join a growing team where your analysis will help identify pricing concerns and support fair, evidence-based outcomes for customers. Hybrid role with 80% homeworking and 20% based at our Stratford-upon-Avon office.

About the role

Working in Pricing at NFU Mutual feels genuinely different. With a strong focus on our customers, the team’s work has a meaningful impact, helping to ensure customers are charged fairly, pricing operates as intended and any emerging concerns are identified through data and robust analysis. As a Pricing Analyst within our Customer Outcomes team, you’ll support customer outcomes monitoring and help assess the customer, financial and regulatory impacts of pricing-related issues and business change. You’ll gather and analyse pricing, customer and business data, identify trends, unusual patterns and areas requiring further investigation, and help ensure the information used in reporting is accurate and meaningful. Where a pricing issue or discrepancy has occurred, you’ll support the analysis needed to understand which customers may have been affected and whether they have experienced financial detriment. This may include quantifying customer and business impacts, supporting refund calculations and preparing clear analytical evidence to inform risk, remediation and governance decisions. You’ll work collaboratively with colleagues across Pricing, Underwriting, Remediation, IT and other areas of the business, communicating your findings clearly and helping stakeholders understand what the evidence means for both customers and the business. This is an excellent opportunity to continue developing your technical capability, pricing knowledge and experience of pricing tools within a supportive team. You’ll undertake core customer outcomes and remediation activity with appropriate technical guidance, peer review and oversight as your confidence and independence grow.

About you

You’ll bring an analytical and inquisitive approach, with the ability to work through complex information and understand what the data means for customers and the business. You'll be comfortable developing your technical knowledge, asking relevant questions and applying sound judgement when interpreting and presenting findings. You'll be customer-focused and committed to delivering high-quality work. You'll enjoy working collaboratively with others, building relationships across the business and developing your pricing and analytical capability within a supportive team.

To join our team, you'll have:

• Data analysis and problem-solving skills, with experience working with complex datasets.
• Experience using SQL, coding or similar technical tools.
• Exposure to pricing, pricing tools or the insurance industry, with a desire to develop your expertise further.
• Strong stakeholder management and communication skills.
• Critical thinking and attention to detail, with the ability to interpret information and draw conclusions.
• A collaborative, customer-focused and accountable approach to your work.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary - Up to £37,500 Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteerin the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance coverof 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”. Our Gallup Exceptional Workplace2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.