Customer Sales Representative / Insurance Expert

Hiscox Inc.; Colchester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

2 'Hiscox' Days

£350 towards gym/sports membership

Simply Health Medical coverage

Sharesave Scheme

Pension

Flexible working where possible

Job summary

Hiscox Trading Operations Team in the UK is seeking a sales and service professional to sell business insurance to SME customers, handling inbound calls, outbound callbacks, emails and webchat, and identifying suitable solutions. You will work towards targets balancing sales, quality and customer satisfaction, with trainer-led onboarding and the option to work up to 2 days a week from home after training.

Salary starts at £25,000 for 35 hours per week, 9–5, Monday to Friday, with a potential

Qualifications

• Sales experience is desirable.
• Experience working toward targets in a customer-focused environment is valuable.

Responsibilities

• Sell business insurance to SME customers and identify suitable solutions.
• Cross-sell and up-sell across commercial product range based on needs.
• Handle inbound calls, scheduled callbacks, email and webchat to resolve queries.
• Work toward individual targets balancing sales, quality and customer satisfaction.
• Become an expert in Hiscox products and IT systems to explain information clearly.
• Participate in weekly team meetings and trainings to review performance.
• Collaborate with other teams to ensure good customer outcomes.
• Complete initial training then transition to an Academy to strengthen skills.

Skills

Sales experience

Target-driven

Customer service

Job description

Responsibilities

• Selling business insurance to SME customers by having great conversations to understand their needs and requirements. This is a sales and service role, and you will be expected to identify suitable solutions and convert appropriate opportunities.
• Identifying appropriate opportunities to cross-sell and up-sell across our commercial product range, based on each customer's needs.
• Speaking to new and existing customers and resolving their queries across predominantly inbound telephone activity, scheduled outbound call-backs, email and webchat.
• Working towards individual targets and taking accountability for achieving them. Your performance measures will balance sales, quality and customer satisfaction, while requiring you to manage your time effectively.
• Becoming an expert in our technical insurance products and IT systems, enabling you to explain information clearly and help customers make informed decisions.
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
• Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

Benefits

• 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
• 2 'Hiscox' Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
• £350 towards a gym or sports membership of your choice
• Simply Health Medical coverage
• Sharesave Scheme - allowing you to invest in Hiscox
• Pension, critical illness cover, life assurance
• Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
  You enjoy speaking to people, building rapport and providing a great customer experience, while being comfortable identifying and discussing sales opportunities.

Personal qualities

• You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
• You are resilient and don't shy away from problems or challenges.
• You are motivated by working towards and surpassing business goals, and understand the importance of balancing sales outcomes with quality customer service.

Eligibility and Experience

• Sales experience is desirable. Previous experience of working towards targets, whether gained in sales, retail, hospitality or another customer-focused environment, would also be valuable.
  Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

About Hiscox Trading Operations Team

We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible. Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business. You will be part of a diverse team, where you celebrate and support each other's successes. This challenging and rewarding role is part of our Commercial insurance team based in York or Colchester.

Salary: £25,000 with potential of an annual performance bonus

This role is 35 hours per week, 9-5pm, Monday to Friday

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. Work with amazing people and be part of a unique culture