Customer & Sales Ops Lead — End-to-End Order Mastery

TXM Recruit; Snydale; On-site; GBP 42,000 - 56,000; Full time

Job summary

TXM Recruit is recruiting on behalf of a leading engineering and manufacturing business in Normanton for a Customer & Sales Operations Team Leader. You will lead and develop the Sales & Customer Operations team, overseeing end-to-end order processing and customer service.

The role requires managing KPIs, data accuracy in ERP/CRM systems and cross-functional collaboration to improve processes and commercial performance.

Qualifications

• Experience leading a customer service, sales operations, order management or inside sales team.
• Proven track record in improving processes across departments or sites.
• Strong communication and stakeholder-management skills.
• Experience with KPIs, workloads and team performance.

Responsibilities

• Lead, manage and develop the Sales & Customer Operations team.
• Set clear objectives, priorities and performance standards.
• Own the end-to-end customer order process, ensuring orders are entered accurately and promptly.
• Ensure product codes, quantities, pricing, delivery requirements and customer information are correct.
• Manage amendments, cancellations, credits and returns.
• Ensure customer issues and escalations are owned through to resolution.
• Maintain high standards of ERP and CRM data accuracy.
• Support Sales with enquiries, quotations and customer opportunities.
• Monitor outstanding quotations and support account retention, repeat business and growth.
• Develop and maintain consistent processes and standard operating procedures.
• Identify recurring issues, delays and inefficiencies and implement improvements.
• Use KPIs and data to monitor performance and identify opportunities for improvement.
• Work collaboratively with teams across different functions and locations.
• Support a strong right-first-time and continuous improvement culture.

Skills

Team leadership

Order processing

Customer service

Stakeholder management

Process improvement

Data-driven decision making

Attention to detail

Tools

ERP systems

CRM systems

Microsoft Office

Job description

TXM Recruit is recruiting on behalf of a leading engineering and manufacturing business in Normanton for a Customer & Sales Operations Team Leader. You will lead and develop the Sales & Customer Operations team, overseeing end-to-end order processing and customer service.

The role requires managing KPIs, data accuracy in ERP/CRM systems and cross-functional collaboration to improve processes and commercial performance.