Customer Sales Assistant

TN United Kingdom; Warrington; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and friendly team as a Customer Sales Assistant, where every day is unique! You'll play a crucial role in delivering exceptional customer service, building lasting relationships, and ensuring the smooth operation of our branch. This role offers a fantastic opportunity for personal and professional growth, supported by a development plan tailored to your career aspirations. Enjoy competitive pay and a range of benefits, including bonuses and discounts, all while maintaining a great work-life balance. If you're adaptable, friendly, and thrive in a fast-paced environment, this could be the perfect opportunity for you!

Benefits

Annual colleague bonus

Contributory pension

Private healthcare

Life assurance

Sharesave scheme

Group-wide colleague discounts

Online discounts at retailers

Qualifications

• Ability to provide great customer service.
• Strong relationship-building skills.

Responsibilities

• Deliver excellent customer service and build strong relationships.
• Handle requests and provide product information.
• Ensure safe movement of products around the branch.

Skills

Customer Service

Adaptability

Communication

Teamwork

Job description

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Joining our friendly and hardworking family as a Customer Sales Assistant, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first-class service and keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

1. Our success is built on strong relationships with our customers, so it’s essential that you can help deliver the highest standards of service. The key thing is to be helpful and friendly—you will likely get to know our customers on a first-name basis.
2. You’ll handle requests, provide information on our products, prepare quotes, and help each customer with their purchase, taking our sales from good to great.
3. You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
4. Safety is at the forefront of everything we do. Your aim will be to ensure that our standards never slip by adhering to all stay safe policies and procedures.

What experience do you need?

This is a key customer-facing role; you just need the ability to provide great customer service. We can teach you the rest.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below—they are in the DNA of all our fantastic Customer Sales Assistants. Are you:

• Someone who is highly adaptable, resilient, and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast-paced environment.
• Someone with a friendly and outgoing personality who is happy to communicate face-to-face with customers and build strong relationships.

Being a Customer Sales Assistant in TP gives you a fantastic opportunity to excel and to continue developing your career if you choose. As a new colleague, you will be encouraged to enroll onto a TP development scheme—available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values.

You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group-wide colleague discounts across the Travis Perkins Group—including Toolstation). Plus, we have a number of online discounts at leading retailers—from airport parking to theme parks, eating out, and cinemas. Our working hours also offer a great work-life balance—most of our customers choose to enjoy their weekends and bank holidays, which means you can too!