Customer Sales Advisor Worcester

NFU Mutual; Worcester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading UK insurance agency seeks a Customer Sales Advisor in Worcester. The role focuses on engaging with customers, resolving inquiries, and offering comprehensive solutions from an extensive product range. Ideal candidates will exhibit strong communication skills and an eagerness to learn, with extensive training offered for personal development and career growth.

Benefits

28 days annual leave (including bank holidays)

Pension contribution

Birthday off

Flexible holiday

Quarterly staff social events

Qualifications

• Sales experience desirable but not essential.
• Some insurance experience advantageous, but level of training provided.
• Grades A-C or 9-7 in GCSE Maths and English required.

Responsibilities

• Handling customer sales inquiries and providing suitable quotations.
• Processing mid-term adjustments and inviting renewals.
• Establish customer needs to provide product solutions.

Skills

Customer service

Communication

Attention to detail

Education

GCSE Maths and English (Grades A-C or 9-7)

Job description

Full Time
Permanent Contract
Location: Worcester
Insert Days and Hours as appropriate: 9am - 5pm, Monday to Friday

Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Worcester Agency.

About the role:

- Dealing with customer sales enquiries and provide suitable quotations to clients;
- Process mid-term adjustments and inviting renewals;
- Working as a team to achieve financial targets through selling and servicing of products;
- Supporting team members in their activities;
- Proactively establish customer needs to help find solutions from our product range including financial services

About you:

- You enjoy having conversations with people, listening and building relationships
- Sales experience is desirable but not essential;
- Some insurance experience would be advantageous but not essential due to the level and extent of our training.
- Grades A-C or 9-7 in GCSE Maths and English
- Attention to detail is necessary.

Our commitment to you:

- Professional and hardworking team in a supportive and friendly environment
- To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan
Starting salary is competitive depending on experience, and the opportunity to increase your salary as you progress within our business.

- Competitive salary, rising with progression through the role.
- 9am - 5pm, Monday to Friday
- 28 days annual leave (inc. bank holidays) increasing to a maximum of 33.
- Pension contribution
- Birthdays off
- Flexible holiday
- Quarterly Staff social

Please apply in writing with CV and covering letter to: To be considered, please apply by sending us your CV and covering letter to: [e-mail]

Closing date for all applications: Closing date: 22nd June 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.