Customer Safety Officer

eRecruitSmart; Newcastle upon Tyne; On-site; GBP 34,000; Full time

Job summary

A leading North East home provider seeks a Customer Safety Officer to manage fire safety compliance within communal buildings. The role requires in-depth knowledge of fire safety regulations and experience with housing management issues. Competitive salary and benefits offered including annual leave and career development opportunities.

Benefits

26 days annual leave rising to 31 days

Birthday leave

Health cash plan

Flexible pot towards enhanced benefits

Qualification funding opportunities

Qualifications

• In-depth understanding of fire safety, estate management, and compliance in social housing.
• Experience in enforcement action and report production.
• Ability to work on own initiative.

Responsibilities

• Manage housing management-related issues in communal buildings relating to fire safety and access.
• Provide support to residents regarding fire safety.
• Carry out fire risk assessment actions.

Skills

Fire safety

Estate management

Tenancy enforcement

Compliance-related matters

Planning and prioritising

Job description

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Customer Safety Officer, Newcastle upon Tyne

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Client:

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

17c510c69601

Job Views:

17

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

We have an excellent opportunity for a Customer Safety Officerto join the Community Safety team at one of the North's leading home providers based in either their Stanley or Gosforth offices in Newcastle upon Tyne.

About the company
Our client covers the North East of England and Yorkshire, with almost 30,000 homes across diverse communities, all facing different opportunities and challenges. They are focused on delivering three strategic aims - to provide as many good quality homes as they can, to deliver excellent service to customers, and to shape strong, sustainable places for their communities.

About the role
As a Customer Safety Officer, you will be responsible for managing any housing management-related issue that arises within our communal buildings relating to access and fire safety with an emphasis on compliance and your key responsibilities will include:

• Providing support and relevant information to residents in relation to fire safety and keeping themselves safe within communal environments
• Completing fire risk assessment actions and carrying out sterile environment inspections
• Taking enforcement action where necessary
• Working on targeting high-performance indicators and strict deadlines in a fast-paced environment
• Working across all office locations and stock as necessary and occasionally working outside the normal working hours

About you
To be successful for the role of Customer Safety Officer, you must be / have:

• In-depth understanding and knowledge of fire safety, estate management, tenancy enforcement and other compliance-related matters within a social housing environment
• Experience in taking enforcement action, producing reports, statements and the ability to plan and prioritise your own workload is essential
• Experience in working and dealing with a variety of housing management and estate management issues in neighbourhoods and communities
• Knowledge and experience of working in a housing environment and housing legislation are essential requirements of the role
• Ability to work on your own initiative and carry out lone work in the community and in tenants’ homes
• Full UK driving license and access to a vehicle for work purposes are essential

The successful applicant will be subject to an Enhanced Disclosure and Barring Service (DBS) check.

About the rewards
For the role of Customer Safety Officer, there isan excellent salary on offer of£33,445 per annum plus a car payment of £2,152 per annum plus other benefits which include:

• 26 days annual leave on commencement rising to 31 days after 3 years of service
• Birthday leave
• Health cash plan
• Option of a flexible pot towards enhanced benefits
• Opportunity to apply for qualification funding for a range of courses, conferences, and other learning events