Customer Retentions Advisor

Brook Street; England; Remote; GBP 23,000 - 32,000; Full time

Job summary

A leading company in the customer service sector is looking for a Customer Retentions Advisor to join their team in the UK, offering flexibility with remote work and a great balance between work and personal life. In this engaging role, you will help customers renew their plans and provide outstanding service, all while enjoying competitive benefits like bonuses and professional development opportunities.

Benefits

33 days' annual leave

Career development opportunities

Employee discounts on services

Monthly sales bonuses

Health and wellbeing benefits

Pension scheme with employer contributions

Life assurance

Free annual protection plan

Incentives with prizes

Employee assistance program

Qualifications

• At least 1 year targeted complaints, resolution, or retention experience within the last 3 years.
• Background in sales and customer service.
• Team-oriented with resilience.

Responsibilities

• Build rapport with customers to retain their protection plans.
• Share product features and suggest additional products.
• Handle customer inquiries regarding renewals or cancellations.

Skills

Communication

Sales skills

Empathy

Rapport-building

Multitasking

Job description

Job Title: Customer Retentions Advisor, England, UK

Client: Brook Street

Location: England, UK, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: da0ec3bcbaed

Job Views: 18

Posted: 17.06.2025

Expiry Date: 01.08.2025

Job Description

Minimum Requirements: 1 year targeted Complaints/Resolution/Retention experience within the last 3 years.

Location: Remote, Mainland UK only

Salary and Bonus: £23,000 plus an average bonus potential of £7,800 per annum. Uncapped bonus.

Hours: 37.5 hours per week on a rotational shift pattern between 8am - 8pm, Monday to Saturday.

Start date: 30th September 2024

About the Role

Right now, we're recruiting Inbound Customer Retentions Advisors for a role offering great work-life balance, working from home, and an engaging onboarding experience. As a Customer Sales Advisor in our Retentions team, you'll be the first point of contact for customers renewing or cancelling their plans. Your daily tasks will include:

• Building rapport with customers and understanding their needs to retain their protection plans.
• Sharing features and benefits of protection products to help customers choose the right options.
• Using sales and customer service skills to suggest additional products for peace of mind.

Benefits

• 33 days' annual leave (including bank holidays) with an option to buy 5 extra days annually.
• Career development through ongoing coaching and progression opportunities.
• Employee discounts on Sky TV, mobile packages, and retail discounts.
• Monthly sales bonuses.
• Health and wellbeing benefits, including discounted gym memberships and healthcare support.
• Pension scheme with up to 5% employer contributions.
• Life assurance covering 4x basic salary.
• Free annual D&G protection plan and discounts for family and friends.
• Regular incentives with prizes.
• Employee assistance program for support on various personal issues.
• Additional benefits like travel loans, car leasing, and Cycle to Work schemes.

What to Expect

• A 4-week training program (Mon-Fri, 09:00-17:30).
• 37.5 hours weekly, Monday to Saturday, on rotational shifts between 8am-8pm.
• Work from home with provided equipment and broadband access.

Candidate Profile

• At least 1 year targeted complaints, resolution, or retention experience within the last 3 years.
• Background in sales and customer service.
• Driven with strong communication, rapport-building, and empathy skills.
• Team-oriented with resilience and multitasking abilities.