Customer Retention Specialist

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Customer Retention Specialist, Manchester

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Client:

Brambles

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

96f2e8d6ba0c

Job Views:

13

Posted:

01.05.2025

Expiry Date:

15.06.2025

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Job Description:

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our programs.

Job Description

Position Purpose

• To drive customer retention through marketing activities in support of the CHEP Europe Pallets business objectives.
• To create marketing content that articulates the business value proposition to retain & grow with the European Strategic Partnership accounts.

Key Responsibilities

• Create marketing content to deliver targeted & measurable campaigns that deliver on the EU Retention strategy, working with agencies where needed.
• Apply Account Based Marketing principles as needed on European Strategic Partnerships and support with executive content for C-suite customer meetings.
• Support contract renewal, primarily for EKA, European Strategic Partnerships tender & Top to Top including content creation.
• Build connections with customers to gain referrals and renewals, collaborate with sales and marketing teams for consistent messaging, and gather customer feedback to inform strategies.
• Serve as brand champion, ensuring marketing activities are compliant and aligned with global initiatives.
• Align with internal stakeholders and leverage customer interactions for content sourcing, staying aware of industry trends for developing original content.
• Manage budget and coordinate with suppliers.
• Participate in European or global retention or customer experience projects as needed.
• Report progress with clear metrics on all activities.
• Maintain workflow tools with accurate timelines and dependencies.
• Ensure all work aligns with team and business goals and communicate this to the wider business.
• Manage unplanned requests and drive planned content related to brand and contract renegotiations.
• Identify operational efficiencies and opportunities for collaboration and continuous improvement.

Skills / Experience

• Experience in planning and executing B2B marketing strategies and programs.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, etc.).
• Excellent interpersonal skills, cultural awareness, and savvy.
• Strong customer focus and stakeholder engagement skills.
• Experience in marketing content creation.
• Supporting retention initiatives across Europe.

Preferred Education

Degree or equivalent.

Preferred Level of Work Experience

3-5 years.

Remote Type

Fully Remote.

Equal Opportunity Statement

We are committed to developing a diverse workforce and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.