Customer Resolution Specialist - Cross-Functional Team

Saint Gobain; Nottingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Saint-Gobain is seeking a Customer Aftercare Specialist to join our Customer Experience team in a Monday–Friday, 9am–5pm, office-based role in Ruddington. You will investigate issues related to damaged deliveries, product quality, and service problems, keeping customers informed and driving resolutions.

You’ll collaborate with Customer Service, Sales, Operations and Technical teams, manage records in complaints systems, and contribute to continuous improvement and monthly reporting to enhance

Qualifications

• Experience in customer service, customer experience, aftercare or complaints handling.
• Calm under pressure and takes ownership of issues through to resolution.
• Confident communicator who builds relationships across the business.
• Strong organisational skills with the ability to manage multiple priorities and keep records.
• Proactive and customer-focused approach to improving the customer experience.

Responsibilities

• Managing customer complaints from initial enquiry through to resolution, with updates at every step.
• Investigating service, quality and delivery-related issues with colleagues across Operations, Sales, Customer Service and Technical teams.
• Maintaining accurate records in complaints management systems and ensuring timely resolution.
• Identifying recurring trends and sharing insights with the wider business.
• Supporting monthly reporting and customer review meetings to improve satisfaction.

Skills

Customer service

Problem solving

Communication

Organisational skills

Proactive mindset

Job description

Saint-Gobain is seeking a Customer Aftercare Specialist to join our Customer Experience team in a Monday–Friday, 9am–5pm, office-based role in Ruddington. You will investigate issues related to damaged deliveries, product quality, and service problems, keeping customers informed and driving resolutions.

You’ll collaborate with Customer Service, Sales, Operations and Technical teams, manage records in complaints systems, and contribute to continuous improvement and monthly reporting to enhance