Customer Relationship Manager - Maritime - 14 Month FTC

Leidos; Bristol; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Relationship Manager to enhance relationships with MOD Maritime customers. This role offers a unique opportunity to engage with key stakeholders, ensuring their needs are met while driving improvements in service levels. The ideal candidate will possess strong communication and relationship-building skills, along with a background in Defence Logistics. Join a dynamic team where collaboration and innovation are at the forefront, and contribute to transforming the UK's defence logistics landscape. If you are ready to take on this exciting challenge, we want to hear from you!

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits such as life assurance

Health schemes

Gym memberships

Cycle to work scheme

Qualifications

• Degree level education or equivalent required.
• Experience in Maritime Professional Logistics Command or equivalent.
• UK Military background with Defence Logistics Supply Chain experience.

Responsibilities

• Manage relationships with MOD Maritime customers, focusing on customer satisfaction.
• Collaborate with stakeholders to address concerns and improve service levels.
• Coordinate End-User Conferences and workshops to inform customers.

Skills

Strong communication skills

Emotional intelligence

Relationship-building skills

Defence Logistics Supply Chain experience

Degree level education

UK Military background

Willingness to travel

Education

Degree level education or equivalent

Job description

Description

Customer Relationship Manager - Maritime - 14 Month FTC

Programme Name: LCST

Location: Bristol based

Are you ready for your next career challenge?

Role Overview

We are seeking a Customer Relationship Management (CRM) – Maritime for Leidos Europe Limited, reporting to the Head of CRM.

The role primarily manages Team Leidos’ relationship with MOD Maritime customers, including the Royal Navy, Royal Marines, DE&S Maritime Core Delivery, their Delivery Teams, and the Submarine Delivery Agency.

The main responsibilities include understanding and communicating customer concerns, reducing friction, explaining constraints, educating about Logistics Commodities & Services Transformation (LCST), managing change, assisting with evolving requirements, and representing customer needs within Team Leidos. The focus is on improving performance and customer satisfaction, emphasizing relationship building based on authenticity, integrity, and trust to ensure effective customer interactions.

The role will expand to become the CRM lead for commodities.

Main Duties and Responsibilities:

1. Collaborate with Senior Leadership Team, Commodity Support Services (CSS), Category and Commodity Managers, and Storage, Distribution, and Freight (SDF) Managers to focus on current and future customer requirements, providing Maritime SME expertise as needed.
2. Contribute to the LCST stakeholder management strategy.
3. Engage regularly with stakeholders such as CMO, FLCs, DE&S Domain iLogs, DT Log Staff, DCS Training Staff to understand requirements, address concerns, improve service levels, and enhance operational efficiency.
4. Investigate and communicate issues related to commodity procurement and provision.
5. Present to various courses as requested by stakeholders.
6. Identify and highlight current and future service risks, issues, and improvement opportunities.
7. Support the annual customer satisfaction survey and develop action plans based on feedback.
8. Coordinate End-User Conferences, workshops, and Deep Dives to improve service and inform customers of developments.
9. Identify opportunities for contract growth.
10. Assist in developing customer-facing elements of the Support Chain Integration Portal (SCIP) and ensure effective communication through MarComms channels.
11. Provide SME advice for Defence Logistics Framework (DLF)/Support Policy impacting LCST operations.
12. Support delivery of customer satisfaction initiatives and communication plans.

Skills Required

• Degree level education or equivalent
• UK Military background with Defence Logistics Supply Chain experience
• UK driving license and willingness to travel within the UK
• Strong communication skills (written and verbal) with influencing ability
• High emotional intelligence and relationship-building skills
• Experience in Maritime Professional Logistics Command or equivalent

Skills Desired

• Established relationships within Front Line Commands (FLC) and DE&S iLogs community
• Leadership experience

Clearance Requirements

• SC clearance required to start and for the role

What we do for you:

At Leidos, we value collaboration, innovation, diversity, trust, and work-life balance. Our benefits include:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave
• Flexible benefits such as life assurance, health schemes, gym memberships, holidays, and cycle to work scheme

Dynamic Working

Commitment to Diversity:

We welcome applications from all parts of the community and are committed to diversity and inclusion. If you require reasonable adjustments during the application process, please let us know.

Who We Are:

The LCST Programme enhances the UK's defence supply chain, providing storage, distribution, freight, procurement, and inventory management for NATO Stock Numbers (NSNs).

We aim to transform the UK's defence logistics through integrated services and modern systems, providing a comprehensive real-time view for the MOD.

What Makes Us Different:

Purpose: Use your skills to keep people safe, working at the forefront of technology and innovation. Inspire change.

Collaboration: Enjoy flexible working arrangements supported by digital tools, enabling you to work smarter and better meet your needs.

People: We empower diverse talent, investing in development through academies, rotations, and career plans to foster growth and inspiration.