Client Manager

Computershare UK; Bristol; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Manager to join their dynamic team in Bristol. This role focuses on nurturing client relationships and delivering exceptional service while managing key client events. You will be the primary point of contact for Depositary Interest clients, leveraging your expertise to enhance client value and satisfaction. With a strong emphasis on strategic planning and account management, you will play a pivotal role in driving financial success and fostering long-term partnerships. If you thrive in a client-focused environment and are passionate about delivering results, this opportunity is perfect for you.

Benefits

Flexible Work Hours

Health and Wellbeing Rewards

Employee Share Purchase Plan

Recognition Awards

Team Gatherings

Qualifications

• Proven experience in account management and customer service.
• Strong understanding of financial services and product offerings.

Responsibilities

• Manage client accounts and ensure satisfaction through proactive communication.
• Oversee key client events and contribute to financial targets.

Skills

Account Management

Customer Service

Strategic Planning

Financial Forecasting

Project Management

Communication

Education

Bachelor's Degree in Business or Finance

Job description

3 days ago Be among the first 25 applicants

Client Manager
Bristol – Hybrid
In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
We are looking for a self-motivated and results driven individual to become a Client Manager within one of core business areas in UK Registry to be a trusted advisor providing proactive account management to our clients.
This requires individuals who are client focussed, with a proven ability to deliver solutions and maintain high standards of quality at all times. The role is Bristol based with the potential to work on a hybrid basis and with some travel required.
We combine our smart technology and even smarter people to give our clients the certainty of accurate shareholder records, any time you need it. If you work with us, we make share registration simple. Share registration is where we began as a company, and with 35+ years' experience and 900 clients in the UK we're never short of a good idea.
A role you will love
As a Client Manager, you'll be the champion for our Depositary Interest clients, forging strong, lasting relationships through proactive communication and acting as the vital link between them and Computershare. You'll be an integral part of our dedicated Issuer Client Service Teams, committed to empowering our clients and their shareholders. Your focus will be on nurturing client accounts, ensuring their satisfaction and loyalty by guiding them through the industry landscape and the breadth of Computershare's offerings. This involves managing relationships according to agreements, sharing your expertise to provide valuable insights, and identifying opportunities to grow our partnerships. You'll also be at the forefront of contract negotiations and play a key role in the seamless execution of critical client events, all while contributing to our financial goals through effective budget management.
- Be the primary point of contact and strategic partner for Depositary Interest clients.
- Proactively develop client accounts through effective communication and relationship building.
- Manage the end-to-end delivery of key client events like AGMs and Corporate Actions.
- Identify and implement opportunities for cross-selling and up-selling to enhance client value.
- Contribute to financial targets through budget management, accurate invoicing, and cost control.
What will you bring to the role?
We're looking for a seasoned customer service expert, preferably with a background in a related industry or the financial services sector. You'll bring a wealth of experience in account management and strategic planning, underpinned by a solid understanding of product portfolios and Service Level Agreements. Your exceptional numerical abilities and strategic foresight, combined with your project management skills, will be crucial in this role. Above all, you'll have an unwavering customer-centric approach and a genuine passion for delivering exceptional service. Your proactive problem-solving skills and initiative will be key to achieving success. Excellent communication skills are paramount, along with strong commercial awareness, including experience in financial forecasting and profit & loss management. While not a requirement, any prior experience in leading and developing teams would be a valuable asset.
- Proven experience in account management and strategic planning, ideally within financial services.
- Strong understanding of product offerings and Service Level Agreements.
- Exceptional numerical abilities, strategic foresight, and project management skills.
- Outstanding customer-focused mindset with a drive to provide quality service.
- Excellent communication and commercial awareness, including financial forecasting and P&L awareness.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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