Customer Relationship Manager (CRM) - QuickStat

TN United Kingdom; Slough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company is seeking a Customer Relationship Manager (CRM) in Slough to manage key accounts and ensure customer satisfaction. This role involves developing client relationships, providing updates, and implementing service improvement strategies. Join a supportive team with excellent benefits, including a contributory pension plan and employee assistance programs.

Benefits

Contributory pension plan

Route 2 Rewards scheme

Employee assistance program

Qualifications

• C1 level English proficiency required.
• Comprehensive understanding of Courier/Freight Operations.
• Knowledge of import/export regulations for pharmaceuticals.

Responsibilities

• Manage and monitor key account customers.
• Develop and maintain relationships with key clients.
• Provide shipment-specific updates and escalate client issues.

Skills

Communication

Negotiation

Problem Solving

Teamwork

Self-Motivation

Job description

Social network you want to login/join with:

Customer Relationship Manager (CRM) - QuickStat, Slough

Client:

Location:

Slough, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

Job Reference:

588776ed3561

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

Job Description:

Customer Relationship Manager (CRM) - QuickStat

Are you ready to be the hero in the fast-paced world of logistics?

Your Role

In this role, you will manage and monitor key account customers, ensuring compliance with all company policies. You will ensure that QuickSTAT customers' needs are satisfied consistently and promote excellence in customer service throughout the organization.

Your Responsibilities

• Develop and maintain relationships with key clients.
• Complete and send client reports, KPIs, QBRs, and investigation reports according to specific client requirements.
• Attend off-site client meetings.
• Provide shipment-specific updates as required.
• Escalate all client issues to the QuickSTAT management team and applicable Business Development account Manager.
• Monitor and assist with live bookings and collection orders.
• Understand client tariffs and handle quotations, pricing requests, and shipping queries.
• Identify and implement strategies to improve service quality and productivity.

Your Skills and Experiences

• Excellent written and verbal communication and negotiation skills in English (C1 level).
• Comprehensive understanding of Courier/Freight Operations, including Import/Export/Warehouse & Transport.
• Excellent understanding of world geography and temperature-controlled packaging solutions for forwarders.
• Knowledge of country-specific rules and regulations for importing/exporting pharmaceutical products.
• Negotiation and problem-solving skills.
• Teamwork skills and strong self-motivation.

Good Reasons to Join

If you want to become a valued team member, we offer rewards for your commitment and expertise. Join our contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which includes discounts, benefits, recognition, and a wellbeing center. We care for our colleagues and their immediate families through our employee assistance program, providing 24/7 GP, legal, financial advice, and mental health counseling. As a Gold Covenant holder, we are a forces-friendly employer recognizing the skills and value service leavers bring to our organization.