Customer Relationship Management Manager

JR United Kingdom; Derby; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading dental brand in the UK is seeking a full-time CRM Manager to head their CRM strategy. This role involves managing email marketing, segmentation, and data-driven workflows using HubSpot. The ideal candidate will have strong copywriting skills and a strategic mindset, paired with experience in B2C environments. This position offers significant growth opportunities and a chance to shape the future of CRM at Yorkshire Dental Suite.

Benefits

Creative and supportive work environment

Career growth opportunities

Qualifications

• Experience in a CRM or Email Marketing Manager role in a B2C environment.
• Confident in building automations and segmenting lists using HubSpot.
• Strong organizational and time management skills.

Responsibilities

• Own end-to-end CRM strategy using HubSpot, including email marketing and automation.
• Write engaging, on-brand emails that educate and convert.
• Manage list hygiene and optimize CRM performance metrics.

Skills

Copywriting

CRM Strategy

Data Analysis

Project Management

Customer Experience

Education

Marketing or Communications Background

Tools

HubSpot

Job description

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Client:

Location:

derby, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

We're Hiring: CRM Manager

Are you a CRM pro with a knack for storytelling, automation, and turning clicks into loyal customers? Yorkshire Dental Suite- one of the UK’s most innovative dental brands is looking for a full-time, office-based CRM Manager to join us at our Leeds HQ.

We're growing fast and need a strategic thinker with hands-on HubSpot experience who can lead our CRM efforts, engage our audience, and help turn first-time patients into lifelong brand advocates.

What You’ll Be Doing:

• Own our end-to-end CRM strategy using HubSpot- email marketing, segmentation, automation, and lifecycle journeys.
• Write engaging, on-brand emails that educate, convert, and delight.
• Build smart, data-driven workflows that guide customers from first enquiry to long-term retention.
• Partner with our marketing, sales, and design teams to keep CRM activity aligned with campaigns.
• Report on CRM performance (opens, CTR, conversions, retention) and optimise for real results.
• Manage list hygiene, segmentation, and testing to ensure timely, relevant comms.
• Stay on top of CRM best practices and compliance (GDPR included).
• Add value to campaign ideation and bring the voice of the patient into everything we do.

What You’ll Bring:

• Experience in a CRM or Email Marketing Manager role- ideally in a B2C or high-growth environment.
• HubSpot expertise- confident building automations, segmenting lists, and digging into dashboards.
• Strong copywriting chops- you know how to write copy that gets clicks and builds trust.
• A head for strategy and a love of data- comfortable using metrics to make smart decisions.
• Brilliant organisation and time management- you can juggle multiple projects and keep your cool.
• A collaborative attitude and a passion for customer experience.
• Marketing or communications background

What You’ll Get:

• A leading role in one of our most powerful marketing channels.
• The opportunity to help shape the future of CRM at Yorkshire Dental Suite.
• A creative, supportive, and fast-paced working environment.
• Career growth opportunities- including building out a CRM team.

If you're ready to take ownership of a high-impact channel and bring world-class CRM strategy to one of the UK’s most exciting dental brands, we want to hear from you.