Customer Relationship Management Administrator

Hybrid; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading creative agency is seeking a talented CRM Administrator to manage their HubSpot ecosystem. This role involves ensuring data management, campaign execution, and optimizing CRM processes. Join a vibrant team that values collaboration and offers a positive company culture with numerous employee benefits.

Benefits

Monthly contribution to physical health costs

Online training and coaching sessions

24/7 employee wellness assistance line

Paid training for career accreditations

Incentive schemes and pension contributions

Friday drinks and office away days

Free fruit and weekly breakfast/lunch

Qualifications

• Proven experience managing HubSpot CRM is essential.
• Experience with multiple HubSpot instances and data alignment strategies.

Responsibilities

• Manage and optimize multiple HubSpot instances.
• Develop workflows, automation, and data alignment strategies.
• Generate reports to improve CRM performance.

Skills

Data Processing

CRM Administration

Problem Solving

Communication

Tools

HubSpot

PowerBI

Job description

Customer Relationship Management Administrator

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CRM Administrator (Hubspot)

Using design, data, and storytelling expertise, we create compelling media for higher education and technology brands.

Across 5 international offices—Bristol, Sydney, Kuala Lumpur, Kathmandu, and Philadelphia—we are a diverse team of specialists that deliver a dynamic, forward-moving creative agency. We thrive on change and continue to grow this year.

We’re looking for a talented CRM Administrator to join our team.

The Role:

We seek an experienced HubSpot CRM Administrator to own our HubSpot ecosystem, ensuring seamless automation, data management, and campaign execution across multiple instances. The ideal candidate will be a HubSpot expert with a keen eye for data accuracy, process efficiency, and CRM optimization.

Key responsibilities:

• Manage and optimize multiple HubSpot instances, ensuring consistency and best practices.
• Develop and implement workflows, automation, and data alignment strategies.
• Handle data processing, administration, and record-keeping, ensuring data integrity across platforms.
• Identify and resolve fragmented data issues, unifying records and improving reporting accuracy.
• Generate and maintain detailed reports, providing insights to improve CRM performance.

Requirements:

• Proven experience managing HubSpot CRM (applications without this experience will not be considered).
• Experience managing multiple HubSpot instances—setup, automation, and optimization. HubSpot experience is essential.
• Confident in using PowerBI and DAX.
• High-level spoken and written English communication skills.
• Strong background in data processing, CRM administration, and record refinement.
• Experience handling fragmented data and implementing alignment strategies. Exceptional attention to detail and problem-solving skills.

Company Culture:

We foster a positive, vibrant culture where collaboration drives growth. Our employees are recognized and rewarded for their dedication. We offer regular team events, incentives, and social activities to celebrate successes.

• Monthly contribution to your physical health costs.
• Online training, tools, and resources, including 1:1 coaching sessions for wellbeing.
• 24/7 employee wellness assistance line.
• Paid training for career accreditations.
• Internal mobility options and clear career paths.
• Incentive schemes and company pension contributions.
• Friday drinks, office away days, and parties.
• Free fruit and weekly breakfast/lunch.
• Charity fundraising challenges and volunteering days.

Note: We encourage you to apply even if you don’t meet 100% of the bullet points! We value diversity of talent.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative

Industries

• Advertising Services

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