Customer Relations Assistant

Inter IKEA Systems B.V.; Leeds; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Customer Relations Assistant, where your problem-solving skills and customer-first mindset will be invaluable. In this role, you'll tackle customer complaints with a smile, ensuring smooth returns and assisting customers with product assembly. This position offers a competitive hourly rate and flexible working hours, making it a perfect fit for those who value teamwork and initiative. With a commitment to creating a better everyday life for the many, this role provides an opportunity to make a meaningful impact while enjoying a variety of employee benefits, including a generous discount and life assurance. Start your journey with us today!

Benefits

15% IKEA discount

Life Assurance

Enhanced pension contributions

Interest-free loans

Qualifications

• Customer-first mindset with strong problem-solving abilities.
• Ability to handle multiple responsibilities and work independently.

Responsibilities

• Resolve customer complaints quickly and positively.
• Handle product returns accurately and escalate issues.
• Assist customers with product assembly and spare parts.

Skills

Problem-solving

Customer service

Teamwork

Initiative

Computer literacy

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Do you have a knack for turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your resilience and problem-solving skills will shine as you tackle customer complaints with a smile. You'll be the hero ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go-to guru for customers needing help with product assembly and spare parts.

WHAT WE OFFER

1. The Start Date of employment will be: 1st March.
2. Competitive hourly rate of £12.60 per hour.
3. 12 hours working 3 days per week including evenings and 3 out of 4 weekends. We are also open to discussing weekend only working that would involve working a 6-hour shift on both Saturday and Sunday.
4. For this role, late evening working requires being available until 9:30pm.
5. We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

1. 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
2. Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans.

WHAT YOU'LL NEED TO HAVE

1. You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
2. You have a customer-first mindset, where you make the customer feel valued and supported in everything you do.
3. You are computer literate and able to work with technology.
4. The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

1. You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
2. You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
3. Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

1. Please attach an updated CV with your application so we can get to know you better.
2. Shortlisted candidates will be invited by email to attend an interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter [e-mail] and I will be happy to help!