Customer Relationship Advisor

PHOENIX Medical Supplies Ltd.; Leeds; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance 22 days

Employee discount programme

MediCash access

Salary control app

Annual Christmas bonus

Job summary

PHOENIX Medical Supplies Ltd. is seeking a Customer Relationship Advisor to act as the essential link between our PharmAssist platform and clients in Leeds. You will support customers, ensure satisfaction, and contribute to business growth through effective relationship management.

The role requires strong communication, data interpretation, and CRM proficiency, with a focus on accuracy and customer success. Office hours are 09:00–18:00, with some flexibility offered.

Qualifications

• Experience in telephone account management and customer service, preferably in a pharmaceutical context.
• Strong analytical skills with the ability to interpret data trends.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and CRM tools.
• Excellent telephone communication and interpersonal skills, with a focus on accuracy.

Responsibilities

• Build and maintain strong customer relationships.
• Upload supplier price files to maintain customer price cascades.
• Serve as the primary point of contact for customer queries.
• Proactively identify and resolve customer issues.
• Enhance customer satisfaction and reinforce the value of our products.
• Identify growth opportunities using preferred Gold Partner suppliers.
• Generate and nurture leads for additional products or services.
• Collaborate with the sales team to expand our customer base.
• Manage pricing queries and maintain accurate CRM information.

Skills

Telephone account management

Customer service

Analytical skills

Communication

Microsoft Office

Job description

Job Title: Customer Relationship Advisor – PharmAssist Solutions

Salary: £27,500

Location: Leeds

Hours: Monday to Friday – 37.5 hours per week, typically between our office opening hours of 09.00 and 18.00. Our preference is for the successful candidate to work 09.45 to 18.00pm, however we can offer some flexibility for the right person

The Role

We're seeking a dedicated Customer Relationship Advisor to join our dynamic team. In this role, you'll be the vital link between our innovative PharmAssist platform and our clients. You'll play a crucial part in supporting customers, ensuring their satisfaction, and driving growth.

Key Responsibilities

• Build and maintain strong customer relationships
• Upload supplier price files to maintain customer price cascades
• Serve as the primary point of contact for customer queries
• Proactively identify and resolve customer issues
• Enhance customer satisfaction and reinforce the value of our products
• Identify growth opportunities using preferred Gold Partner suppliers
• Generate and nurture leads for additional products or services
• Collaborate with the sales team to expand our customer base
• Manage pricing queries and maintain accurate CRM information

What We're Looking For

• Proven experience in telephone account management and customer service, preferably in the pharmaceutical industry
• Strong analytical skills with the ability to interpret data trends
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Exceptional telephone communication and interpersonal skills
• Keen focus on precision and accuracy
• Passion for customer success and driving business growth

About Us

Over the past decade, pharmacy profit margins have faced increasing challenges, intensified by recent changes in pharmacy funding. Independent pharmacies, with over 1000 current PharmAssist users, can overcome these hurdles by operating efficiently and enhancing compliance. PharmAssist, an integrated ordering software platform compatible with major PMR providers, ensures profitability and compliance in pharmacy purchasing. Orders passing through the software adhere to specific customer-set rules, securing the best prices and directing orders to preferred suppliers at preferred times.

What We Offer

• £27,500
• Generous holiday allowance:
  • 22 days, pro-rata, annual leave + 8 bank holidays
  • Increases to 30 days with length of service
• Market leading employee discount programme across hundreds of retailers and services
• Access to MediCash, allowing you to reclaim money on a wide range of medical services
• Cutting-edge finance management app to control your salary as you see fit
• Annual Christmas bonus