Customer Relationship Administrator

Halma Plc; Goosey; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Generous pension (up to 10.5% matched)

Company shares

Health cashplan (Medicash)

Eyecare scheme (Specsavers)

Corporate life insurance

25 days holiday

Birthday off after 1 year

Job summary

Crowcon, part of Halma Plc, is seeking a Customer Relationship Support professional in the UK. The role focuses on processing orders, supporting CREs, logging CRM opportunities, and delivering high-quality customer service.

Hybrid working is offered with strong emphasis on accuracy and regulatory compliance. Ideal candidates demonstrate clear communication, eye for detail, and a proactive approach to learning Crowcon products.

Qualifications

• Good written and spoken communication.
• Methodical approach to problem solving.
• Ability to navigate ERP and CRM systems.
• Flexible attitude to work.
• Attention to detail.
• Willingness to learn Crowcon products.

Responsibilities

• Process customer orders via email and phone with ERP accuracy.
• Provide sales support to Customer Relationship Executives (CREs).
• Assist CREs in creating quotations and log opportunities in CRM.
• Manage team mailboxes and route emails to the right colleagues.
• Deliver excellent customer service by phone and email.
• Record all contacts and outcomes in CRM and ensure timely resolutions.
• Understand Export Control regulations and stay updated on changes.
• Keep ERP/CRM systems up to date to support department operations.
• Salary for the position: 24,784.50.

Skills

Communication

Problem solving

ERP systems

CRM systems

Attention to detail

Willingness to learn

Team collaboration

Job description

Help grow a safer, cleaner, healthier future for everyone, every day. As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution. #LI-BI1 #crowcon Main Responsibilities:

Main Responsibilities

• Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
• Providing sales support to Customer Relationship Executives (CRE's).
• When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database.
• Managing team mailboxes, assigning emails to the relevant team members.
• Providing excellent customer service support via phone and email.
• Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM.
• Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
• Updating the ERP and CRM systems as required to assist the smooth running of the department.
• Salary for the position: 24,784.50

Your skills & experience

• Good communication skills in both writing and verbal form.
• Methodical approach to problem solving.
• Ability to navigate ERP and CRM systems effectively.
• Flexible attitude to work.
• Attention to detail.
• Willingness to learn our products.

About you

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in politics.
• You are curious and disrupt the status quo.

Company benefits

• Generous company pension (up to 10.5% matched on a sliding scale)
• Hybrid working
• Company shares
• Health cashplan (Medicash)
• Eyecare scheme (with Specsavers)
• Corporate life insurance
• 25 days holiday
• Your birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points
• Salary sacrifice car leasing

Don’t have every single listed skill/experience?Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

• Good communication skills in both writing and verbal form.
• Methodical approach to problem solving.
• Ability to navigate ERP and CRM systems effectively.
• Flexible attitude to work.
• Attention to detail.
• Willingness to learn our products., You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in politics.
• You are curious and disrupt the status quo.

• Generous company pension (up to 10.5% matched on a sliding scale)
• Hybrid working
• Company shares
• Health cashplan (Medicash)
• Eyecare scheme (with Specsavers)
• Corporate life insurance
• 25 days holiday
• Your birthday off (after 1 year of service)
• 3 days holiday purchase
• 14 weeks paid maternity, paternity, adoption leave
• Cycle to work scheme
• Subsidised annual bus pass
• Annual train ticket payment scheme
• Employee assistance programme
• Learning and development opportunities
• Free parking and subsidised EV charging points
• Salary sacrifice car leasing

Salary for the position: 24,784.50