Customer Relations Specialist — Hybrid & Flexible Hours

Honda Motor Europe Ltd; Bracknell; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexi-hours

Remote work optional

Job summary

Honda Motor Europe Ltd in Bracknell is seeking a Customer Relations Coordinator to support our Customer Operations objective of delivering industry-leading customer experience and driving loyalty.

The role handles Level 3 complaints, coordinating with legal, QA, and dealers, ensuring FCA and Consumer Duty compliance while maintaining empathy, clear communication, and timely resolutions.

Qualifications

• Customer-focused with empathy and professionalism.
• Excellent interpersonal and relationship-building skills.
• Proven ability to handle challenging situations calmly under pressure.
• Strong team player in a busy environment.
• Self-motivated with initiative to make decisions.
• Flexible, adaptable, and capable of meeting tight deadlines.
• Confident in learning and using Honda systems.
• Excellent attention to detail.

Responsibilities

• Resolve Level 3 customer escalations and coordinate with legal and QA teams.
• Maintain effective communication across channels (phone, email, letters, face-to-face).
• Set clear expectations and manage follow-ups to protect brand and retention.
• Gather information from customers, dealers, and internal teams to inform decisions.
• Log inquiries in the customer tracking system and drive process improvements.
• Coordinate with Service Quality and legal when handling high-cost cases.
• Identify process gaps and implement countermeasures to add value.
• Process invoices or create purchase orders to ensure timely payments.
• Support data protection requests within required timeframes.

Skills

Customer-focused

Communication skills

Empathy

Team player

Initiative

Time management

Flexibility

Attention to detail

Job description

Honda Motor Europe Ltd in Bracknell is seeking a Customer Relations Coordinator to support our Customer Operations objective of delivering industry-leading customer experience and driving loyalty.

The role handles Level 3 complaints, coordinating with legal, QA, and dealers, ensuring FCA and Consumer Duty compliance while maintaining empathy, clear communication, and timely resolutions.