Customer Relations Specialist

Contechs Consulting Limited; Brentwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

Contechs Consulting Limited is recruiting a Customer Relations Specialist to join their team in Warley, located in Brentwood, England. This role involves producing campaign extracts for multiple CRM markets, supporting the delivery of LEAP across 14 markets, and providing training and post-launch assistance to new markets.

The position is a 6-month rolling contract, focusing on integration and performance reporting within the automotive industry. Candidates must possess an EU/UK passport or a Visa that doesn’t require sponsorship.

Responsibilities

• Produce campaign extracts for all CRM enabled markets.
• Integrate with the team for campaign development.
• Deliver LEAP support across multiple markets in the first 6 months.
• Provide training and post-launch support to new markets.
• Ensure flawless launch to other markets by delivering lessons learned.
• Attend NSC weekly meetings for performance discussions.
• Validate certification through lead delivery and status updates.
• Support interface testing with local market IT.

Job description

Our high profile client in the automotive industry is currently looking to recruit a Customer Relations Specialist to work at their busy site in Warley.

Responsibilities

• FoE CRM Specialist Producing campaign extracts for all CRM enabled markets
• Role requires close integration with T team, Marcomms for central campaign development, GTB and NSCs
• LEAP delivery
• Support the delivery of LEAP in 14 markets in first 6 months of 2019
• Establish LDS implications
• Deliver lessons learned from pilot market rollout (France) to ensure flawless launch to other markets
• Deliver training to new markets prior to launch
• Provide post launch support to new markets
• Support implementation of roadmap items, Lead Management Service Desk coordination
• Attend NSC weekly meetings to discuss performance with the Service Desk
• Supports discussions whereby local DSPs need to address issues
• LM Performance reporting
• Supports LDS interface testing in conjunction with AD
• Acts as DMS liaison
• Provides feedback and enhancement information to pilot dealers / DMS
• Reviews lead delivery and status update information to validate certification
• Liaises with local market IT to resolve issues
• LEAP related end to end testing including LDS
• LDS - Current specification interpretation and future upgrade requirement
• Consider LEAP roadmap requirements for DMS synchronisation (specification change and comms to NSCs / DMS)
• Supports DSWG and EFDC-IT input relating to DMS / lead delivery and open performance (and attends meeting where appropriate)
• DCJ Reporting o Download of CuPID Extract file data for GTB
• Report development and editing with GTB
• Report interpretation and validation

6 months rolling contract

Please note: Due to the high level of applicants, only successful candidates will be contacted.

If you think you have what it takes to fulfill the role, we want to hear from you now.

Unfortunately candidates requiring visa sponsorship CANNOT be considered for this role. To apply you MUST have either an EU/UK passport or a Visa that does not require sponsorship.