Customer Relations Manager x 3 | Elderly Living

Compass Corporate Services; Birmingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking three Customer Relations Managers to enhance the quality of life for the elderly in their premium care homes. This role involves collaborating with management to develop effective marketing strategies, ensuring occupancy targets are met, and utilizing sales expertise to drive engagement. The company values empathy and professionalism, creating a warm environment for residents. If you're passionate about making a difference in the lives of elderly individuals and possess strong sales and communication skills, this opportunity is perfect for you!

Benefits

£200 John Lewis Vouchers for successful recommendations

Qualifications

• Proven experience in business development or sales in the healthcare industry.
• Excellent interpersonal and communication skills.

Responsibilities

• Collaborate with Home Manager on sales and marketing plans.
• Drive occupancy and manage customer transactions effectively.
• Plan and execute external events to enhance visibility.

Skills

Business Development

Sales

Interpersonal Skills

Communication Skills

Negotiation

Job description

Customer Relations Manager x 3 | Elderly Living

Permanent | Birmingham North and South

Competitive base salary plus commission

Monday to Friday

Job Summary

Our client has a group of Private Care Homes across the Midlands. They require 3 Customer Relations Managers for their properties across Birmingham. These are premium brands, and you will be part of a team that values empathy, dedication, and professionalism. The business provides a warm and welcoming home for their residents.

You will be responsible for:

• Collaborating closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals.
• Ensuring occupancy, average weekly fee, and funding mix targets are met at the care home through the creation and implementation of effective localized tactical marketing plans.
• Handling all enquiries to the home, converting them to sales, and completing customer transactions, including effective negotiation of fees and signing of contracts.
• Attending the care home, presenting at meetings, delivering training workshops, and identifying, building up, training, and motivating the team within the care home to achieve targets.
• Using your sales and marketing expertise to drive occupancy in their homes, planning and executing external events.

You will have:

• Proven experience in business development, sales, or a similar role within the healthcare industry. (Please do not submit your CV if you don't meet this criteria)
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• A passion for working with the elderly and enhancing their quality of life.

For further information and to apply, please email [e-mail] or call on 0239 387 4319.

CCS | Compass Corporate Services is a division of Compass Holding group and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service and Health Care Provider

Industries

Consumer Services and Hospitals and Health Care