Customer Relations Manager x 3 Elderly Living

Customer Relations Manager x 3 Elderly Living

Permanent Birmingham North and South

Competitive base salary plus commission

Monday to Friday

Job Summary

Our client has a Group of Private Care Homes across the Midlands and requires 3 Customer Relations Managers for their properties across Birmingham. These are premium brands, and you will be part of a team that values empathy, dedication, and professionalism.

The business provides a warm and welcoming home for their residents.

You will be responsible for:

• Collaborating closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals.
• Ensuring occupancy, average weekly fee, and funding mix targets are met at the care home through the creation and implementation of effective localized tactical marketing plans.
• Handling all inquiries to the home, converting them to sales, and completing the customer transaction, including effective negotiation of fees and signing of contracts.
• Attending the care home, presenting at meetings, delivering training workshops, and identifying, building up, training, and motivating the team within the care home to achieve targets.
• Utilizing your sales and marketing expertise to drive occupancy in their homes, planning and executing external events.

You will have:

• Proven experience in business development, sales, or a similar role within the healthcare industry.
• (Please do not submit your CV if you do not meet this criteria)
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• A passion for working with the elderly and enhancing their quality of life.

For further information and to apply, please contact Julie Gregson.

CCS Compass Corporate Services is a division of Compass Holding Group and is acting as a Recruitment Consultancy for this permanent vacancy.