Customer Relations Manager x 3 Elderly Living

Compass Associates; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in elderly care is seeking passionate Customer Relations Managers to join their dynamic team in Birmingham. In this role, you will leverage your sales and marketing expertise to enhance occupancy rates and foster meaningful relationships with residents and their families. You will collaborate closely with management to implement tailored marketing strategies and ensure the highest standards of care. If you have a proven track record in business development within the healthcare sector and a genuine passion for improving the lives of the elderly, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven experience in business development or sales in healthcare.
• Excellent interpersonal and communication skills.

Responsibilities

• Collaborate with Home Manager to develop marketing plans.
• Drive occupancy and meet funding mix targets through effective marketing.

Skills

Business Development

Sales

Interpersonal Skills

Communication Skills

Negotiation Skills

Job description

Customer Relations Manager x 3 Elderly Living

Permanent Birmingham North and South

Competitive base salary plus commission

Monday to Friday

Job Summary

Our client has a Group of Private Care Homes across the Midlands and requires 3 Customer Relations Managers for their properties across Birmingham. These are premium brands, and you will be part of a team that values empathy, dedication, and professionalism.

The business provides a warm and welcoming home for their residents.

You will be responsible for:

• Collaborating closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals.
• Ensuring occupancy, average weekly fee, and funding mix targets are met at the care home through the creation and implementation of effective localized tactical marketing plans.
• Handling all inquiries to the home, converting them to sales, and completing the customer transaction, including effective negotiation of fees and signing of contracts.
• Attending the care home, presenting at meetings, delivering training workshops, and identifying, building up, training, and motivating the team within the care home to achieve targets.
• Utilizing your sales and marketing expertise to drive occupancy in their homes, planning and executing external events.

You will have:

• Proven experience in business development, sales, or a similar role within the healthcare industry.
• (Please do not submit your CV if you do not meet this criteria)
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• A passion for working with the elderly and enhancing their quality of life.

For further information and to apply, please contact Julie Gregson.

CCS Compass Corporate Services is a division of Compass Holding Group and is acting as a Recruitment Consultancy for this permanent vacancy.