Customer Relations Manager – Reading School

Local Government South East; Reading; On-site; GBP 33,143 - 44,075; Full time

Job summary

Reading Borough Council is seeking a CRM Manager to join our FSCE team to support schools across the UK. This full-time, permanent role is term-time plus 2 weeks/52 weeks per year, based in Reading.

You will own the customer relationship management processes, ensure data, communications and service delivery are efficient and customer-focused, and work with schools and partners to drive improvement and development.

Qualifications

• Exceptional organisational and relationship-management skills.
• Confident using CRM systems and data to support decision-making.
• Capable of managing multiple priorities and projects.
• Strong communicator with stakeholders.
• Proactive, solutions-focused, and customer-service oriented.
• Identifies opportunities to improve systems and experiences.

Responsibilities

• Own CRM processes to ensure data, communications and service delivery are efficient and customer-focused.
• Collaborate with schools, partners and colleagues to maintain strong customer relationships.
• Support business development activities and drive continuous improvement across the organisation.

Skills

CRM systems

Data analysis

Stakeholder management

Project management

Communication

Problem solving

Tools

CRM software

Job description

Reading Borough Council

• Full Time
• Permanent
• Term Time only
• Reading
• Posted 3 days ago
• £33,143 to £44,075 Per year £ / Year
• Closes: 31 August 2026

Website Reading Borough Council

Full time – Term Time only plus 2 weeks/52 weeks per year – Start date: As soon as possible

Working as part of a dedicated and collaborative team within FSCE Ltd, we have an exciting opportunity for a CRM Manager to play a key role in supporting schools across the UK.

Reporting to the Director of Operations, you will take ownership of our customer relationship management processes, ensuring that customer data, communications and service delivery are efficient, effective and customer-focused.

You will work closely with schools, partners and colleagues to maintain excellent customer relationships, support business development activities and help drive continuous improvement across the organisation.

We Are Looking For Someone Who

• Has exceptional organisational and relationship-management skills.
• Is confident using CRM systems and data to support decision-making.
• Can manage multiple priorities and projects effectively.
• Has strong communication skills and enjoys working with a wide range of stakeholders.
• Is proactive, solutions-focused and committed to delivering excellent customer service.
• Enjoys identifying opportunities to improve systems, processes and customer experience.

At FSCE, we work with grammar and selective schools throughout the UK to deliver admissions testing services that help schools identify potential and create opportunities for young people.

We believe that education has the power to transform lives and that fair, robust admissions processes play an important role in supporting social mobility.

As a wholly-owned trading subsidiary of Reading School, we share the school’s commitment to educational excellence, opportunity and social impact. This is an opportunity to join a growing organisation where your contribution will directly support schools, students and families across the country.

Based in Reading, with opportunities to travel and work directly with customers, this role offers the chance to make a meaningful difference whilst developing your career within a purpose-driven organisation.

To apply for the role please visit: https://www.reading-school.co.uk/vacancies

If you have any queries regarding our current vacancies or the Safer Recruitment process, please contact: [e-mail] or by telephone: [phone]

Early application is advised as we hold the right to close the application process early if a suitable applicant applies and is appointed.

Safeguarding guidelines look to references being obtained prior to interview. Please ensure any referees who you are happy for us to contact before interview are aware that they may be asked to provide a reference with a relatively short deadline.

Reading School/FSCE is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be willing to undergo an Enhanced DBS Disclosure.

Full details of our Safeguarding – Staff Recruitment Policy and Data Policy can be found on our website.

Reading School/FSCE is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be willing to undergo an Enhanced DBS Disclosure.