Customer Relations Manager

Care UK; Hythe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care company is seeking a Customer Relations Manager for their Hythe care home. The role involves achieving occupancy targets, promoting services through community engagement, and providing excellent customer service. Join a supportive team dedicated to outstanding care and make a meaningful impact on residents' lives.

Benefits

Comprehensive benefits package

Competitive salary and commission structure

Supportive, inclusive team environment

Qualifications

• Consultative sales approach.
• Self-motivated and flexible.

Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home through events and sponsorships.
• Monitor competitor landscape and identify market opportunities.

Skills

Sales

Customer Service

Collaboration

Organizational Skills

Job description

We have an exciting new role for a Customer Relations Manager based at Carpathia Grange care home in Hythe, Southampton . As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Carpathia Grange through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities

• Achieve targets for resident occupancy and average weekly fee
• Promote the care home and drive enquiries through events, sponsorships, and PR
• Communicate accurate information to prospective clients about our facilities, services, and price
• Monitor competitor landscape and identify market opportunities
• Collaborate with the Home Manager and Head of Departments
• Complete all required reports accurately and on time
• Available for evening and weekend meetings and events as required

What We're Looking For

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic
• Collaborative, sharing ideas and information
• Highly organised, managing multiple priorities
• Customer service oriented

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Why Join Care UK

• UK Dynamic, growing organisation dedicated to outstanding care
• Supportive, inclusive team environment
• Competitive salary and commission structure alongside a comprehensive benefits package
• Make a meaningful impact on residents’ lives

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you

About US

Care UK is an award-winning private care company with over 165 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care