Customer Relations Executive

Birtwistles Food Group; Greater Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Birtwistles Food Group offers an exciting opportunity in Customer Relations. The role focuses on gathering insights, strengthening relationships, and liaising between customers and internal teams. Ideal candidates should have excellent communication skills along with a proven background in customer service. This dynamic position allows for flexibility and potential growth.

Qualifications

• Proven track record in a customer relations or service role.
• Excellent communication skills and IT proficiency required.
• Capacity for strong concentration.

Responsibilities

• Gather customer insights through feedback.
• Strengthen customer relationships and handle correspondence.
• Liaise with internal teams to fulfill customer needs.

Skills

Communication

Customer Service

IT Skills

Attention to Detail

Job description

Do you have experience in a Customer Relations role and are you looking for your next exciting challenge?

If you have the drive to exceed expectations, we have a fantastic opportunity for you to join our friendly, professional team based in Irlam.

Here at Birtwistle's, we pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change. Our culture is the foundation of our business and is reflected in our mission, vision, and values statements.

Main Responsibilities are

To Gather Customer Insights;

• By regularly engaging with customers to understand how they perceived the services provided by Birtwistles,
• Ask specific open-ended questions to gather honest feedback about product quality, customer service or pricing.
• Use surveys, one-on-one discussions, as tools for collecting feedback

Being the Customers Voice;

• Document feedback to provide a balanced view of customer sentiment
• Represent customer interests during meetings, addressing concerns and needs
• Translate feedback into actionable insights

Strengthening Customer Relationships

• Respond to Customers feedback promptly
• Working with other teams to address any negative feedback and offer solutions or corrective measures where necessary
• Celebrate and share positive feedback

Act as a Bridge Between Customers and Internal Teams

• Liaise with Operations, Logistics and other departments to ensure customer orders are fulfilled accurately and on time.
• Communicate customer-specific requests including delivery adjustments or product specifications

Feedback Loop

• Keep customers informed about any changes or improvements made as a result.

This is a dynamic role with room for growth and development with the potential of eventually managing a edger of established accounts.

The position will also be responsible for covering Customer Services during staff holidays, absence or during busy periods.

The working hours are Monday, Wednesday, Friday 08.00-16.00. Hours can be flexible.

Requirements

The ideal candidate will:

• be an excellent communicator.
• have a proven track record in a customer relations or service role or similar.
• need to have excellent levels of concentration and good IT skills.

If this sounds like you, apply today!