Customer Relations Consultant

ERS; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise reconnue dans le domaine des assurances recherche un Consultant en Relations Client pour gérer efficacement les plaintes et assurer la conformité avec les réglementations. Ce poste exige des compétences en communication et en gestion des plaintes, tout en offrant des opportunités de formation et d'évolution de carrière. Les candidats doivent être capables de travailler dans un environnement dynamique et doivent être engagés à maintenir les valeurs de l'entreprise. Des avantages flexibles sont également offerts.

Benefits

Formation et soutien

Avantages employés flexibles

Opportunités de bonus

Revue salariale annuelle

Opportunités de progression de carrière

Qualifications

• Expérience en gestion des plaintes et en conformité.
• Capacité à engager et former le personnel.
• Compétences en communication écrite et verbale.

Responsibilities

• Gérer activement les plaintes dans les délais.
• Vérifier la distribution des nouvelles plaintes.
• S'assurer de la conformité avec les réglementations de Lloyds et de la FCA.

Skills

Gestion des plaintes

Conformité

Communication

Job description

The Customer Relations Consultantsprovide an excellent claims service through the resolution of any reportable complaints, including those addressed to the Chief Executive, Lloyds the FOS or any other relevant regulatory body. To negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the policy wordings. Effecting a speedy recovery of the underwriters outlay.

They also advise complaint handlers in the operational areas on handling strategies, regulations and requirements. Dealing with referrals through effective coaching, development and feedback.

You will be:

• Actively handling complaints in an effective manner within timescales in accordance with the complaint handling procedures
• Checking all new complaints on a daily basis, ensuring these are distributed to the team and that they are handled within company policy to achieve validation, investigation and negotiation in accordance with level of expertise/authority and responsibility of staff
• Supporting and ensuring compliance with Lloyds and FCA regulations
• Promoting a culture of communication and staff involvement.
• Investigating the underlying cause of complaints and trends, making recommendations for improvements to systems and/or training requirements.

We would like to hear from you if you:

• Are aware of and act upon all Compliance matters, eg Disability Discrimination, Data Protection, Proceeds of Crime, Risk etc
• Ensure that TCF is a part of the organisations culture and behaviours and consistently works to promote this.
• Represent the correct values and culture of the group.
• Support Health and Safety through highlighting issues.
• Engage in own self development.
• Provide relevant MI to managers at all levels and present findings where appropriate.

What you'll get in return

• Training and Support
• Flexible employee benefits including a range of discounts from retailers
• Bonus opportunities
• Annual salary review
• Opportunities to progress your career with ERS

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Created on 22/06/2025 by TN United Kingdom