Customer Relations & Complaints Specialist

North East Combined Authority; North Tyneside; Remote; GBP 26,000 - 34,000; Full time

Job summary

North Tyneside Council’s Housing and Property Services Team is seeking an enthusiastic, self-motivated individual to investigate and respond to Customer Complaints, Enquiries and Requests.

The role requires excellent communication and time management to meet statutory deadlines and respond to a wide range of enquiries with different priorities. The post holder will analyse trends to inform service improvements and engage with residents to resolve issues.

Qualifications

• Excellent communication and interpersonal skills with a positive approach to teamwork.
• Ability to conduct research and carry out investigations independently.
• Able to meet statutory deadlines and respond to a wide range of enquiries with different priorities.

Responsibilities

• Investigate and respond to customer complaints, enquiries and requests.
• Ensure high quality responses in line with council values and legislation.
• Analyse trends and data to inform service improvement.
• Engage with stakeholders, elected members, residents to resolve issues.

Skills

Communication skills

Interpersonal skills

Time management

Independent working

Stakeholder engagement

Research and investigations

Job description

North Tyneside Council’s Housing and Property Services Team is seeking an enthusiastic, self-motivated individual to investigate and respond to Customer Complaints, Enquiries and Requests.

The role requires excellent communication and time management to meet statutory deadlines and respond to a wide range of enquiries with different priorities. The post holder will analyse trends to inform service improvements and engage with residents to resolve issues.