Information & Complaints Resolution Specialist

The Cumbria County Council; United Kingdom; Hybride; GBP 39 000 - 40 000; Temps partiel

Avantages offerts par ce poste

Competitive pension scheme

Enhanced annual leave

Discount schemes

Résumé du poste

Westmorland and Furness Council invites applications for an Information and Case Management Officer within its Customer Service structure. You will be the first point of contact for complaints, information requests, compliments and MP Enquiries, guiding stakeholders and ensuring timely responses within statutory timeframes.

The role requires knowledge of FOI requests, ability to apply legislation, and the capacity to work under pressure.

Qualifications

• Experience handling complaints, information requests, and MP enquiries.
• Ability to interpret legislation and communicate clearly under tight statutory deadlines.
• Comfortable training internal and external stakeholders on responsibilities for responses.

Responsabilités

• Be the first point of contact for complaints, information requests, compliments and MP Enquiries.
• Provide escalation routes and guidance to internal and external stakeholders.
• Coordinate with teams to ensure timely, compliant responses and travel across Westmorland and Furness.

Description du poste

Westmorland and Furness Council invites applications for an Information and Case Management Officer within its Customer Service structure. You will be the first point of contact for complaints, information requests, compliments and MP Enquiries, guiding stakeholders and ensuring timely responses within statutory timeframes.

The role requires knowledge of FOI requests, ability to apply legislation, and the capacity to work under pressure.