Customer Relations Assistant

Haringey Jobs London; Greater London; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Hybrid working opportunities

Health and wellbeing support

Local government pension scheme

Job summary

Haringey Council is seeking a friendly Customer Relations Assistant to join the Leisure Services team at Tottenham Green Leisure Centre. You will greet visitors, promote memberships, support enquiries, and assist with bookings and payments via the Haringey Active App.

You’ll conduct short facility tours, help maintain a safe environment, and contribute to a positive experience for all users. The role supports healthy, active communities.

Qualifications

• Experience in a customer-facing environment such as a leisure centre or retail setting.
• Strong communication and IT skills with ability to promote memberships and activities.
• Flexible to work a shift rota including evenings and weekends.

Responsibilities

• Welcome visitors, promote memberships and activities, and handle customer enquiries.
• Assist customers with bookings and payments through the Haringey Active App.
• Carry out facility tours and help maintain a safe and secure environment for all users.

Skills

Customer service

Communication skills

IT systems

Job description

Contract terms

Starting salary: SC3 (£29,436 – £29,856)
Work location:Tottenham Green Leisure Centre, 1 Philip Lane, London, N15 4JA
Hours per week: 6
Contract type:Permanent
Closing date: Sunday, 30th August 2026 at 23:59
Expected interview date: W/c 14th September 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are looking for a friendly and customer-focused Customer Relations Assistant to join our Leisure Services team. As the first point of contact for visitors, you will provide a warm welcome, promote memberships and activities, support customer enquiries, and help create a positive experience for everyone using our leisure centres. You’ll also assist customers with bookings and payments through the Haringey Active App, carry out facility tours, and help maintain a safe and secure environment for all users. This is a varied role that offers the opportunity to make a real difference to the health and wellbeing of local residents

About the team

Our Leisure Services team is passionate about encouraging active lifestyles and delivering excellent services to the community. Working alongside Operations Managers, Duty Managers, Membership Sales Officers, and other colleagues, you’ll be part of a supportive and collaborative environment that values customer service, teamwork, and continuous improvement. Together, we strive to provide welcoming leisure facilities that are safe, inclusive, and accessible to everyone

About you

You are an enthusiastic and approachable individual with excellent communication skills and a genuine passion for customer service. You’ll be confident engaging with a diverse range of people, promoting products and services, and handling challenging situations with professionalism, empathy, and patience. Ideally, you’ll have experience in a customer-facing environment such as a leisure centre, fitness club, hotel, or retail setting, although this is not essential. You will be comfortable using IT systems, eager to learn new technology, and flexible to work a shift rota including evenings and weekends. Most importantly, you’ll be committed to delivering outstanding customer experiences every day

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.