Customer Recovery Team Manager

TN United Kingdom; Manchester; On-site; GBP 34,000; Full time

Job summary

Join a forward-thinking company as a Customer Recovery Team Manager in Manchester, where you will lead a dynamic financial services team. Your role will involve managing daily operations, ensuring adherence to regulations, and delivering exceptional customer service. This is an exciting opportunity to work in a supportive and inclusive environment with a commitment to diversity. Enjoy a comprehensive benefits package, including generous holiday allowances, a company pension, and mental health support. If you are a confident leader with a passion for customer service, this role is perfect for you.

Benefits

24 days holiday + 8 bank holidays

Annual bonus

Enhanced maternity and adoption leave

Company pension with up to 8% contribution

Mental health and wellbeing support

Financial wellbeing support

Colleague discount

Onsite café and local discounts

Life Assurance

Private Medical Insurance

Qualifications

• Strong leadership skills and experience in a regulated environment.
• Ability to analyze information quickly and manage relationships effectively.

Responsibilities

• Manage daily operations of a multi-functional financial service team.
• Deliver against KPIs and mentor team members effectively.

Skills

Leadership in a regulated environment

Knowledge of regulations and governance

Experience with multiple contact channels

Problem-solving attitude

Ability to analyze information quickly

Resilience in challenging environments

Multitasking and prioritization skills

Relationship management skills

Change management skills

Proficiency in PC applications

Job description

Social network you want to login/join with:

Customer Recovery Team Manager, Manchester

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Client:

N Brown

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a7510233917c

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Customer Recovery Team Manager

Job details

Salary £33,990

Location: Manchester

Discipline Reference: 020822

The role

We’re looking for a Customer Recovery Team Manager to join our Financial Services team

As a Customer Recovery Team Manager, you will be an integral part of the financial services team. Working closely with customers and colleagues, you will deliver solutions to complex situations. The ideal candidate will be bright, confident, and customer-focused.

What will you do as a Customer Recovery Team Manager at N Brown?

• Manage the daily operations of a multi-functional financial service team (10 FTE)
• Provide weekly and monthly performance updates
• Deliver against KPIs and KRIs
• Maintain knowledge of risk frameworks and regulations
• Keep records and MI
• Track outcomes and ensure quality assurance
• Conduct performance reviews
• Handle diverse processes and procedures
• Implement change effectively
• Mentor and develop team members, both onshore and offshore
• Provide feedback and identify improvement opportunities
• Manage HR responsibilities
• Ensure adherence to N Brown processes and procedures
• Have working knowledge of customer service, collections, and complaints handling best practices
• Be a team player

What skills and experience will you have?

• Leadership in a regulated environment
• Knowledge of regulations and governance
• Experience with multiple contact channels
• Focused, problem-solving attitude
• Ability to analyze information quickly
• Resilience in challenging environments
• Ability to give and receive feedback
• Multitasking and prioritization skills
• Ability to work independently
• Relationship management skills
• Approachable and positive attitude
• Change management skills
• Proficiency in PC applications

What’s in it for you?

• 24 days holiday + 8 bank holidays, with options to buy more
• Annual bonus
• Enhanced maternity and adoption leave
• Company pension with up to 8% contribution
• Mental health and wellbeing support
• Financial wellbeing support
• Colleague discount
• Onsite café and local discounts
• Life Assurance and Private Medical Insurance
• Paid volunteer days

N Brown – who we are and why work for us?

We’re committed to diversity and inclusion. Our vision is to be the most loved and trusted fashion retailer. We are a digital retailer with over 160 years of experience, serving brands like JD Williams, Simply Be, and Jacamo. We are inclusive and sustainable.

In May 2024, we were named one of The Sunday Times Best Places to Work 2024. We strive to create a happy, inclusive culture.

Ways of Working

Our Head Office is in Manchester City Centre, surrounded by cafes and restaurants.

Our promise to you:

We are an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on race, religion, color, national origin, sex, gender, sexual orientation, age, marital status, veteran status, or disability.

What happens when you apply to a role at N Brown?

We will acknowledge your application promptly and keep you updated throughout the process. Thank you for considering a career with us. Good luck!