Customer Quality Excellence Engineer

Dana Incorporated; Nechells; On-site; GBP 65,000 - 100,000; Full time

Job summary

Dana Incorporated in the United Kingdom seeks a senior automotive quality engineer to lead OEM relationships, drive warranty analysis, and push continuous improvement across cross-functional teams.

You will guide 8D investigations, coordinate with customers on portals and action plans, support IATF 16949 compliance and audits, and influence the organisation through data-driven root cause analysis and strong communication.

Qualifications

• Charismatic and professional with a can-do attitude and proactive customer management.
• Degree in Engineering, Quality or related discipline (or equivalent experience).
• Extensive automotive customer quality experience; knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA and structured problem-solving methodologies.
• Strong communication, analytical, organisational and customer management skills; OEM interfaces and warranty management experience preferred.
• Minimum 10 years of automotive quality engineering and customer excellence experience.
• Bachelor's degree or higher or relevant quality certifications preferred.

Responsibilities

• Build and maintain OEM customer relationships
• Lead customer complaint investigations and 8D activities
• Manage customer portals, complaints, concessions and action plans
• Lead warranty investigations, trend analysis and reporting
• Drive Poka Yoke and continuous improvement initiatives
• Support IATF 16949 compliance and customer audits
• Coordinate cross-functional problem resolution
• Support commercial discussions relating to quality and warranty performance

Skills

Charismatic & Professional

Customer Focus

OEM Relationship Management

Warranty Analysis

Commercial Awareness

Problem Solving

Root Cause Analysis

Continuous Improvement

Leadership Through Influence

Data Analysis

Cross Functional Collaboration

Education

Degree in Engineering, Quality or related discipline or equivalent experience

10+ years automotive quality engineering experience

Quality certifications preferred (e.g., CQE, ASQ)

Job description

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Job Duties and Responsibilities

• Build and maintain OEM customer relationships
• Lead customer complaint investigations and 8D activities
• Manage customer portals, complaints, concessions and action plans
• Lead warranty investigations, trend analysis and reporting
• Drive Poka Yoke and continuous improvement initiatives
• Support IATF 16949 compliance and customer audits
• Coordinate cross-functional problem resolution
• Support commercial discussions relating to quality and warranty performance

Education and Qualifications

• Charismatic & professional approach with a can do and attitude to stay two steps ahead of the customer.
• Degree qualified in Engineering, Quality or related discipline or equivalent experience.
• Significant automotive customer quality experience. Knowledge of IATF 16949, APQP, PPAP, FMEA, SPC, MSA and structured problem-solving methodologies.
• Strong communication, analytical, organisational and customer management skills. Experience of OEM customer interfaces and warranty management preferred.
• Minimum 10 years of automotive quality engineering and customer excellence experience.
• Ideal Candidate will hold a Bachelor's degree or higher, or relevant quality certifications.

Skills

• Charismatic & Professional
• Customer Focus
• OEM Relationship Management
• Warranty Analysis
• Commercial Awareness
• Problem Solving
• Root Cause Analysis
• Continuous Improvement
• Leadership Through Influence
• Data Analysis
• Cross Functional Collaboration

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.